Junior IT Helpdesk Technician — End-User Support

Confie; Tijuana; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Christmas bonus

Savings fund

Profit sharing (PTU)

Extra paid days off

Private medical insurance and Prevent.

Friendly work environment

Financing and discounts at local spots

Job summary

Confie in Tijuana, Mexico, seeks a Junior IT Helpdesk Technician to be the first responder for end-user IT issues. You will provide timely, professional advice and support, and escalate complex problems to the appropriate teams.

You will also manage IT equipment inventory, perform imaging and configuration, coordinate equipment moves, and assist with warranty repairs. The role includes basic ticket handling, hardware maintenance, and telephony support, in a collaborative, growth-focused

Qualifications

• University/ College education required.
• Advanced English proficiency.
• Windows OS and Office suite (Word, Excel, PowerPoint) knowledge.
• Experience with Helpdesk or Call Center environments is a plus.
• Familiarity with ticket handling systems (e.g., ServiceNow).

Responsibilities

• Provide first-line IT support to end users in a professional manner.
• Maintain accurate IT equipment inventory and manage imaging/configuration.
• Coordinate equipment moves between locations when needed.
• Assist with warranty and repair processes for IT gear.
• Handle basic tickets and resolve common issues.
• Support telephony and network-related inquiries as needed.

Skills

Advanced English

Ticket systems

Remote Desktop

Education

University/College

Tools

Windows

Office Suite (Word, Excel, PowerPoint)

Social Media

ServiceNow

Remote Desktop Software

Job description

Confie in Tijuana, Mexico, seeks a Junior IT Helpdesk Technician to be the first responder for end-user IT issues. You will provide timely, professional advice and support, and escalate complex problems to the appropriate teams.

You will also manage IT equipment inventory, perform imaging and configuration, coordinate equipment moves, and assist with warranty repairs. The role includes basic ticket handling, hardware maintenance, and telephony support, in a collaborative, growth-focused