Junior CX Architect — AI & Automation

Klar S.A de C.V.; Ciudad de México; Híbrido; MXN 240.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock options

15 days paid vacation

Vacation premium

30 days Christmas bonus

Medical insurance

Food vouchers

Computer device

Mental health platform

Coaching sessions

Central office in MX City

Descripción de la vacante

Klar is hiring a Junior CX Business Analyst in Mexico City. You will own end-to-end CX initiatives using data, automation, and AI to improve customer experience and operational efficiency. This full-time role offers a hybrid office model with 2-3 days onsite.

You will collaborate across Product, Operations, and Data & AI teams, using Excel, SQL, and Python to analyze trends, design scalable solutions, and drive impact in a fast-paced environment.

Formación

• Bachelor’s degree in engineering or analytical field.
• Experience with Excel and basic/intermediate SQL and Python.
• Data-driven mindset to investigate problems and generate insights.
• Interest in AI and automation with real-world impact.
• Ability to design scalable processes and manage initiatives end-to-end.
• Strong communication and collaboration skills; advanced English.

Responsabilidades

• Lead CX projects end-to-end from problem identification to measurement and iteration.
• Design, test, and implement AI-powered workflows and automation.
• Analyze KPIs and customer behavior to identify opportunities and root causes.
• Map and optimize CX processes to enable scalable operations.
• Maintain and improve the knowledge base for AI and agents.

Conocimientos

Excel

SQL

Python

Data analysis

Process design

Project management

Communication

Collaboration

English proficiency

Educación

Bachelor’s degree in engineering or analytical field

Descripción del empleo

Klar is hiring a Junior CX Business Analyst in Mexico City. You will own end-to-end CX initiatives using data, automation, and AI to improve customer experience and operational efficiency. This full-time role offers a hybrid office model with 2-3 days onsite.

You will collaborate across Product, Operations, and Data & AI teams, using Excel, SQL, and Python to analyze trends, design scalable solutions, and drive impact in a fast-paced environment.