Junior Customer Success Pro: Renewal & Growth Squad

TELUS Digital India; Ciudad de México; Hybrid; MXN 360,000 - 540,000; Full time

Job summary

TELUS Digital India is seeking a Junior Customer Success Manager to support a high-volume customer segment within a collaborative Success Squad. You will own the commercial lifecycle, including renewal execution, risk management, and expansion identification, while working with a team of CSMs to ensure retention and revenue growth.

The role emphasizes a high-energy, detail-oriented approach and growth opportunities into a dedicated Customer Success path, with on-site and remote options depending

Qualifications

• 1–2 years of experience in a customer-facing role (Account Management, Sales, or Customer Success) in a B2B SaaS or tech environment.
• Familiarity with SaaS metrics (ARR, Churn, Upsell) and contract terminology.

Responsibilities

• Own the end-to-end renewal process for high-volume accounts.
• Identify upsell opportunities and coordinate with sales team.
• Manage contract amendments, billing inquiries, and CRM data integrity.
• Address retention risks through escalation or value-based conversations.
• Collaborate with CSMs to provide a unified customer experience.

Skills

Customer-facing experience

CRM tools

Communication in English

Gainsight experience

Google Suite proficiency

Tools

Salesforce CRM

Gainsight

Google Workspace

Job description

TELUS Digital India is seeking a Junior Customer Success Manager to support a high-volume customer segment within a collaborative Success Squad. You will own the commercial lifecycle, including renewal execution, risk management, and expansion identification, while working with a team of CSMs to ensure retention and revenue growth.

The role emphasizes a high-energy, detail-oriented approach and growth opportunities into a dedicated Customer Success path, with on-site and remote options depending