Client Experience & Sales Strategist

TELUS Digital India; Ciudad de México; On-site; MXN 420,000 - 660,000; Full time

Job summary

TELUS Digital is seeking a Client Experience & Sales Specialist to be the welcoming voice of our brand. As the first point of contact, you will transform inquiries into partnerships and guide potential clients toward initial steps for resolution with empathy and results-driven focus.

You will manage high-volume interactions, nurture leads, and collaborate with sales and legal teams to optimize the client journey from first call to first consultation.

Qualifications

• Proven experience in call center operations or inside sales.
• Strong communication skills and ability to build trust over the phone.
• Proficiency with CRM systems and modern call-center tools.

Responsibilities

• Manage high-volume inbound and outbound calls to engage prospective clients.
• Guide inquiries through onboarding and convert leads to paid consultations.
• Maintain accurate records of client interactions and lead status in the CRM.

Skills

Call center

Inside sales

CRM proficiency

Communication

High-stress handling

Job description

TELUS Digital is seeking a Client Experience & Sales Specialist to be the welcoming voice of our brand. As the first point of contact, you will transform inquiries into partnerships and guide potential clients toward initial steps for resolution with empathy and results-driven focus.

You will manage high-volume interactions, nurture leads, and collaborate with sales and legal teams to optimize the client journey from first call to first consultation.