Customer Renewals & Growth Specialist

Cisco Systems, Inc; Estado de México; On-site; MXN 600,000 - 1,200,000; Full time

Job summary

Cisco Systems, Inc. seeks a Customer Success Manager (CSM) to lead renewals for ThousandEyes customers, build long-term relationships, and act as a trusted advisor across sales and CS teams.

You will become a ThousandEyes platform specialist and identify adoption and growth opportunities with customers. You will manage executive-level communications, drive timely renewals, and coordinate with partners to ensure customer success and expansion.

Qualifications

• 5+ years of professional experience in software sales.
• Experience generating sales pipeline through outbound prospecting and lead generation.
• Experience achieving or exceeding sales quotas.
• Experience working in a matrixed organization and collaborating with multiple internal teams and stakeholders to develop and close sales opportunities.
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Operate as the main point of contact with ThousandEyes customers.
• Launch and onboard new customers, and set them up for success with the platform.
• Prepare monthly, quarterly communications and develop campaigns to nurture relationships and growth.
• Become a trusted adviser for partners and operational teams via the ThousandEyes platform.
• Understand the platform and how customers use the tools; identify areas for upsell and growth.
• Ensure timely renewal communication and closure.
• Conduct business reviews with customers, tracking outcomes and follow-up items.
• Forecast and track key account metrics.
• Identify and qualify growth opportunities; collaborate with sales teams to drive closure.
• Drive customer renewal; assist with high severity requests or escalations.

Skills

Sales experience

Pipeline generation

Quota achievement

Cross-functional collaboration

Customer-first attitude

Communication skills

Negotiation

Presentation skills

Education

Bachelor's degree

Job description

Cisco Systems, Inc. seeks a Customer Success Manager (CSM) to lead renewals for ThousandEyes customers, build long-term relationships, and act as a trusted advisor across sales and CS teams.

You will become a ThousandEyes platform specialist and identify adoption and growth opportunities with customers. You will manage executive-level communications, drive timely renewals, and coordinate with partners to ensure customer success and expansion.