Jr Customer Care Representative

Kerry; San Juan del Río; Presencial; MXN 133.920 - 200.880; Jornada completa

Descripción de la vacante

A global food and nutrition company is seeking a Jr Customer Care Representative in San Juan del Río, Mexico. The role includes managing sales orders, improving processes, and supporting customer service operations. Ideal candidates should be proficient in SAP and Excel, possess strong teamwork skills, and communicate well in English.

Formación

• Effective teamwork skills.
• Experience with SAP for sales order management.
• Strong proficiency in Power BI and Advanced Excel.
• Proficient in English for effective communication.

Responsabilidades

• Manage sales orders in SAP (VA01).
• Engage in continuous improvement activities.
• Maintain reports and data.
• Collaborate and communicate with teams effectively.

Conocimientos

Teamwork

SAP

Power BI

Advanced Excel

Proficiency in English

Descripción del empleo

Jr Customer Care Representative

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

The Customer Care Support Specialist is responsible for delivering a world-class customer experience. This role involves providing critical support in line with agreed service levels for the overall Customer Care organization. The specialist will demonstrate ownership and accountability, ensuring customer requirements related to orders, service, and data management requests are efficiently and accurately processed within agreed timelines. Clear connectivity and collaboration with the wider team are essential to enable proactive end-to-end case management.

Key responsibilities

• Manage sales orders in SAP (VA01).
• Engage in continuous improvement activities to enhance current procedures.
• Maintain reports and data.
• Collaborate and communicate effectively with the NAMER team and other GBS teams.

Qualifications and skills

• Teamwork
• SAP
• Power BI
• Advanced Excel
• Proficiency in English

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Administrative, and Supply Chain

• Industries

  Food and Beverage Manufacturing, Chemical Manufacturing, and Pharmaceutical Manufacturing

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