Customer Service & Collaboration Jr. Associate

Kellanova; Santiago de Querétaro; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Kellanova is seeking a Customer Service & Collaboration Jr. Associate to drive customer engagement, lead collaborative planning initiatives, and partner with commercial and supply chain teams to deliver outstanding service levels.

You will analyze performance, support forecasting accuracy, develop CPFR programs, and identify opportunities to improve execution, availability, and customer satisfaction through data-driven decisions.

Formación

• Bachelor’s degree in Industrial Engineering, Business Administration, Supply Chain, or related field.
• Experience in Customer Service, Customer Collaboration, CPFR, Supply Chain, Order Management, Transportation, or Customer Development processes.
• Advanced Excel skills and strong analytical capabilities with experience managing data, reports, and business insights.
• Experience participating in improvement projects and driving process optimization initiatives.
• Knowledge of forecasting, replenishment processes, and customer collaboration practices.
• Strong communication, collaboration, negotiation, and problem-solving skills with the ability to work across multiple teams and stakeholders.

Responsabilidades

• Customer Collaboration & CPFR Programs: Develop and implement collaborative planning, forecasting, and replenishment (CPFR) initiatives aligned with customer strategies and business objectives.
• Business Analysis & Decision Making: Utilize Tableau, Excel, and customer data to monitor KPIs, analyze trends, support forecasting accuracy, and drive business decisions across cross-functional teams.
• Cross-functional Partnership: Collaborate with Order Management, Demand Planning, Sales, and Commercial teams to ensure service excellence, optimize commercial plans, and improve operational efficiency.
• Customer Relationship Management: Lead meetings with customer replenishment, supply chain, and commercial stakeholders to align strategies, review performance, and resolve issues effectively.
• Performance Monitoring & Continuous Improvement: Track key metrics including Fill Rate, OSA, inventory health, and sales performance, identifying opportunities to improve execution, customer satisfaction, and business results.

Conocimientos

Advanced Excel

Data analysis

Cross-functional collaboration

Forecasting

Educación

Bachelor’s degree in Industrial Engineering

Bachelor’s degree in Business Administration

Bachelor’s degree in Supply Chain

Herramientas

Tableau

Descripción del empleo

Are you passionate about customer collaboration and supply chain excellence? Join our Customer Service & Collaboration team as a Customer Service & Collaboration Jr. Associate. You’ll be responsible for driving customer engagement, leading collaborative planning initiatives, and partnering with commercial and supply chain teams to deliver outstanding service levels and business results.

As a key liaison between Kellanova and our customers, you will analyze business performance, support forecasting accuracy, develop CPFR programs, and identify opportunities to improve execution, availability, and customer satisfaction through data-driven decision making.

A Taste Of What You’ll Be Doing

• Customer Collaboration & CPFR Programs: Develop and implement collaborative planning, forecasting, and replenishment (CPFR) initiatives aligned with customer strategies and business objectives.
• Business Analysis & Decision Making: Utilize Tableau, Excel, and customer data to monitor KPIs, analyze trends, support forecasting accuracy, and drive business decisions across cross-functional teams.
• Cross-functional Partnership: Collaborate with Order Management, Demand Planning, Sales, and Commercial teams to ensure service excellence, optimize commercial plans, and improve operational efficiency.
• Customer Relationship Management: Lead meetings with customer replenishment, supply chain, and commercial stakeholders to align strategies, review performance, and resolve issues effectively.
• Performance Monitoring & Continuous Improvement: Track key metrics including Fill Rate, OSA, inventory health, and sales performance, identifying opportunities to improve execution, customer satisfaction, and business results.

We’re Looking for Someone With

• Bachelor’s degree in Industrial Engineering, Business Administration, Supply Chain, or a related field.
• Experience in Customer Service, Customer Collaboration, CPFR, Supply Chain, Order Management, Transportation, or Customer Development processes.
• Advanced Excel skills and strong analytical capabilities with experience managing data, reports, and business insights.
• Experience participating in improvement projects and driving process optimization initiatives.
• Knowledge of forecasting, replenishment processes, and customer collaboration practices.
• Strong communication, collaboration, negotiation, and problem-solving skills with the ability to work across multiple teams and stakeholders.

What’s Next

If you join our team, you’ll be rewarded for the difference you make.

Our comprehensive benefits offer you the support you need through your life events, big or small.

Get to Know Us

At Kellanova, we are driven by our vision to be the world’s best-performing snacks-led powerhouse, unleashing the full potential of our differentiated brands and our passionate people. Our portfolio of iconic, world-class brands include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.

Kellanova’s Culture of Best means we bring our best to all that we do in pursuit of our vision to be the world’s best performing snacks-led powerhouse. Our culture celebrates boldness and empowers our people to challenge the status quo, achieve results, and win together.

Our focus on Equity, Diversity, and Inclusion (ED &I) enables us to build a culture of belonging where all employees have a place at the table and are inspired to share their passion, talents and ideas to work.

Mars, Incorporated has acquired Kellanova in a transaction that brings together iconic brands, storied legacies and outstanding capabilities with a view to shape the future of snacking. Kellanova will continue to hire business‑necessary roles while being fully integrated into Mars. You can learn more here: https://www.mars.com/news-and-stories/press-releases-statements/mars-completes-acquisition-of-kella…

You can learn more at www.futureofsnacking.com, and our hiring teams will be happy to discuss further questions if your application advances in the hiring process.

Let’s shape the future of snacking.

Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.