Customer Care Representative III / Customer Service Representative III| CDMX

Boston Scientific; Ciudad de México; Presencial; MXN 446.400 - 781.200; Jornada completa

Descripción de la vacante

A global medical technology leader is seeking a Senior Customer Care Representative in Mexico City to deliver outstanding service aligned with core values. The role requires a minimum of 3–5 years in customer service, preferably within healthcare, alongside skills in CRM tools and strong communication abilities. Candidates will manage inquiries and ensure a positive customer experience, driving improvement and trust with clients. Join a team that supports advancements in patient health and make a tangible difference in lives worldwide.

Formación

• Minimum 3–5 years in a customer service or client-facing role, preferably in the medical device, pharmaceutical, or healthcare industry.
• Strong interpersonal skills with empathy, patience, and professionalism.
• Ability to work cross-functionally with internal departments such as Sales, Finance, Regulatory, and Logistics.

Responsabilidades

• Deliver an exceptional customer experience by managing complex inquiries, complaints, and service requests.
• Coordinate with internal teams to resolve issues and manage order management administration.
• Identify upselling opportunities and recommend support programs.

Conocimientos

Communication skills

Problem-solving

Customer experience management

Empathy

Educación

Bachelor’s degree in Business Administration or related field

Herramientas

Salesforce

Microsoft Office Suite

SAP

Descripción del empleo

Overview

Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

What We Are Looking For

About the Role

We are seeking a passionate and service-oriented Senior Customer Care Representative to deliver an exceptional customer experience aligned with Boston Scientific’s values. The ideal candidate will possess strong communication and problem-solving skills, with the ability to manage complex customer inquiries, complaints, and service requests efficiently and empathetically. You should be comfortable navigating CRM, ERP systems like Sales Force and SAP, documenting interactions, and coordinating across internal teams such as Sales, Regulatory, Finance, and Logistics to resolve issues and deep OTC (Order to Cash) knowledge for Order management administration. We value proactive individuals who can identify upselling opportunities, recommend support programs, and continuously strive for improvement in service delivery. A keen eye for detail, a commitment to compliance and quality, and a customer-first mindset are essential. You will play a critical role in representing our brand, building trust with clients, and ensuring their needs are met with speed, accuracy, and professionalism. If you thrive in a collaborative environment and are driven by purpose and performance, we invite you to join our team and make a difference in patients’ lives around the world.

Required Qualifications

• Experience: Minimum 3–5 years in a customer service or client-facing role, preferably in the medical device, pharmaceutical, or healthcare industry.
• Education: Bachelor’s degree in Business Administration, International Business, Communications, Accounting, Industrial Engineering or similar.
• Technical Skills: Proficiency in CRM platforms (e.g., Salesforce) and Microsoft Office Suite (Excel, Outlook, Word) and ERP preferably SAP.
• Demonstrated ability to manage complaints, resolve issues effectively, and maintain a positive customer experience.
• Strong knowledge of Order Management workflow and OTC (Order to Cash).
• Strong interpersonal skills with empathy, patience, and professionalism.
• Moderate knowledge of accounting movements like Billing, Credit/Debit Notes, Free of Charge Billing.
• Ability to work cross-functionally with internal departments such as Sales, Finance, Regulatory, and Logistics, Planning, etc.
• Excellent verbal and written communication skills

Desire Qualifications

• Intermediate to advanced English proficiency 70%
• Strong attention to detail and ability to prioritize multiple tasks under tight deadlines.
• Solves problems considering common practice or procedures; determines appropriate action by analyzing possible solutions and their impact on the business or technology using practical experience, judgment and precedents
• Receives a moderate level of guidance and direction
• Understanding of quality systems and regulatory requirements in a highly regulated industry supporting the internal and external audits.

Requisition ID

626040

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.