Jefe de Sala Premium

Placements24; Mexicali; Hybrid; MXN 360,000 - 480,000; Full time

Job summary

Placements24 is seeking a Jefe de Sala Premium to lead front-of-house at a renowned Mexicali restaurant. You will supervise the service team, shape guest experiences, and maintain an upscale ambiance.

The role requires 4+ years in high-end dining as Maître d' or similar, excellent etiquette, and strong leadership. Bilingual Spanish/English is a plus. Flexible nights and weekends may be required.

Qualifications

• 4+ years as Maître d' or head waiter in a fine dining setting.
• Strong knowledge of service etiquette and restaurant operations.
• Proven leadership and team coordination skills.
• Excellent communication and problem-solving abilities.
• Ability to multitask and work under pressure.
• Experience with reservation systems and POS tech.
• Bilingual Spanish/English is a plus.

Responsibilities

• Supervise dining room staff ensuring adherence to service standards.
• Create an elegant atmosphere and anticipate guest needs.
• Coordinate with kitchen and bar for smooth service flow.
• Manage reservations, seating, and table management.
• Handle guest inquiries and special requests professionally.
• Conduct pre-shift briefings and train staff on service techniques.
• Maintain cleanliness and organization of dining areas.
• Provide feedback for performance improvement.
• Collaborate with GM on operations and cost control.
• Monitor service quality and staff development.

Skills

Front-of-house leadership

Fine dining service

Team management

Excellent communication

Guest relations

Bilingual Spanish/English

Tools

Reservation systems

POS technology

Job description

About the Role

Our client is searching for an exceptional Jefe de Sala Premium to lead the front-of-house operations at their acclaimed restaurant in Mexicali, Baja California . This role demands a leader with impeccable taste, outstanding interpersonal skills, and a dedication to delivering flawless dining experiences. You will be responsible for managing the service team, ensuring guest satisfaction, and maintaining the sophisticated ambiance that our client is known for. This is an opportunity to join a team that values excellence and is committed to setting new benchmarks in the culinary industry in Mexicali .

Key Responsibilities

• Supervise and guide the dining room staff, including servers, hosts, and bussers, ensuring adherence to service standards.
• Create a welcoming and elegant atmosphere for all guests, anticipating their needs and exceeding expectations.
• Coordinate with the kitchen and bar staff to ensure efficient service flow and timely delivery of orders.
• Manage reservations, seating arrangements, and table management to optimize guest experience and venue capacity.
• Handle guest inquiries, concerns, and special requests with professionalism and grace.
• Conduct pre-shift meetings to brief the team on menu specials, service points, and guest needs.
• Maintain the cleanliness and organization of the dining area and service stations.
• Assist in staff training and development, focusing on service techniques and product knowledge.
• Monitor service quality and provide constructive feedback to team members.
• Collaborate with the General Manager on operational improvements and cost management.

Requirements

• Minimum of 4 years of experience as a Maître d', Head Waiter, or similar front-of-house leadership role in a high-end establishment.
• Excellent knowledge of fine dining etiquette, service protocols, and culinary arts.
• Strong leadership and team management capabilities.
• Exceptional communication and problem-solving skills.
• Ability to multitask and perform well under pressure in a dynamic environment.
• Familiarity with reservation systems and POS technology.
• A genuine passion for hospitality and customer service excellence.
• Availability to work flexible hours, including nights and weekends.
• A keen eye for detail and presentation.
• Experience in a bilingual environment (Spanish/English) is a plus.

Benefits

This position offers a competitive salary, complemented by performance-based bonuses and opportunities for growth within our client's esteemed organization. Employees will have access to ongoing training and development programs, a supportive work environment, and the chance to be part of a culinary team that is pushing boundaries in Mexicali, Baja California . Enjoy contributing to an establishment that prides itself on quality and guest satisfaction.