Jefe de Operaciones de Spa y Bienestar Remoto

Placements24; Acapulco; Hybrid; MXN 900,000 - 1,300,000; Full time

Benefits offered by this job

Full-time remote position

Competitive salary and health benefits

Performance-based bonuses

Professional development opportunities

Work from home autonomy

Job summary

Placements24 is seeking a seasoned Operations Manager for a premier spa and holistic wellness center in Acapulco. This fully remote role oversees all operational aspects, staff management, client experience, and strategic growth from a distance.

The ideal candidate has 7+ years in spa/wellness operations, strong budgeting skills, and a passion for holistic health. Remote leadership and excellent communication are essential for excellence.

Qualifications

• 7+ years in spa or wellness center management with a focus on operations.
• Experience leading remote or distributed teams.
• Deep knowledge of spa treatments, holistic therapies, and wellness practices.
• Strong budgeting, P&L management and strategic planning.
• Solid marketing principles and CRM within the wellness sector.
• Excellent communication, interpersonal and problem-solving skills.
• Proficiency with spa management software and business tools.
• Degree in Hospitality Management or Business Administration preferred.
• Passion for health, wellness and holistic lifestyle.

Responsibilities

• Oversee all daily spa and wellness center operations remotely.
• Lead and motivate therapists, practitioners, and staff from a distance.
• Develop strategic plans to boost profitability, client satisfaction, and visibility.
• Manage spa budget, forecast expenses, and support revenue growth.
• Ensure health, safety and licensing compliance across operations.
• Refine service menus, treatment protocols and wellness programs.
• Oversee inventory, procurement, and vendor relationships.
• Handle escalated client concerns to maintain exceptional experience.
• Lead marketing and promotional initiatives to attract clients.
• Monitor KPIs and report performance to stakeholders.

Skills

Spa operations management

Remote team leadership

Financial budgeting

Marketing & CRM in wellness

Education

Hospitality Management or Business Administration degree

Tools

Spa management software

Job description

Placements24 is seeking a seasoned Operations Manager for a premier spa and holistic wellness center in Acapulco. This fully remote role oversees all operational aspects, staff management, client experience, and strategic growth from a distance.

The ideal candidate has 7+ years in spa/wellness operations, strong budgeting skills, and a passion for holistic health. Remote leadership and excellent communication are essential for excellence.