Especialista en Sistemas de Spa y Bienestar Remoto

Placements24; Mérida; Hybrid; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Remote work

Performance-based bonuses

Professional growth opportunities

Flexible schedule

Job summary

Placements24 is seeking a highly skilled Técnico/a Especialista en Sistemas de Spa y Bienestar to join our fully remote technical support team, serving clients worldwide. You will troubleshoot, diagnose, and resolve issues related to spa equipment, software, and integrated wellness technologies.

This remote role requires proactive problem solving, clear communication, and the ability to document cases in our CRM while collaborating with engineering to improve products and features, ensuring

Qualifications

• Proven experience in technical support, system administration, or a related IT field.
• Strong understanding of hardware, software, and network troubleshooting.
• Experience with spa equipment or wellness technology is highly desirable.
• Excellent problem-solving, analytical, and diagnostic skills.
• Strong communication and interpersonal skills, with ability to explain technical concepts clearly.
• Proficiency in using remote support tools and CRM software.
• Self-motivated, organized, and capable of working independently in a remote environment.
• Ability to work under pressure and meet service level agreements.
• Technical certifications (e.g., CompTIA A+, Network+) are a plus.

Responsibilities

• Provide remote technical support for spa and wellness systems.
• Troubleshoot hardware and software issues via phone, email, and remote desktop access.
• Diagnose technical problems and implement effective solutions in a timely manner.
• Guide clients through setup, installation, and operational procedures.
• Maintain detailed records of client interactions and resolutions in the CRM system.
• Collaborate with engineering and product teams to identify recurring issues and suggest improvements.
• Stay up-to-date with technical specifications, software updates, and new features.
• Develop and update technical documentation, user manuals, and knowledge base articles.
• Ensure high levels of customer satisfaction through efficient and professional support.

Skills

Technical support

System administration

Hardware troubleshooting

Software troubleshooting

Remote support tools

CRM software

Communication skills

Independent work

Problem solving

Tools

CRM software

Remote support tools

Job description

Placements24 is seeking a highly skilled Técnico/a Especialista en Sistemas de Spa y Bienestar to join our fully remote technical support team, serving clients worldwide. You will troubleshoot, diagnose, and resolve issues related to spa equipment, software, and integrated wellness technologies.

This remote role requires proactive problem solving, clear communication, and the ability to document cases in our CRM while collaborating with engineering to improve products and features, ensuring