Gerente de Operaciones de Spa y Centro de Bienestar Holístico

Placements24; Acapulco; Hybrid; MXN 900,000 - 1,300,000; Full time

Benefits offered by this job

Full-time remote position

Competitive salary and health benefits

Performance-based bonuses

Professional development opportunities

Work from home autonomy

Job summary

Placements24 is seeking a seasoned Operations Manager for a premier spa and holistic wellness center in Acapulco. This fully remote role oversees all operational aspects, staff management, client experience, and strategic growth from a distance.

The ideal candidate has 7+ years in spa/wellness operations, strong budgeting skills, and a passion for holistic health. Remote leadership and excellent communication are essential for excellence.

Qualifications

• 7+ years in spa or wellness center management with a focus on operations.
• Experience leading remote or distributed teams.
• Deep knowledge of spa treatments, holistic therapies, and wellness practices.
• Strong budgeting, P&L management and strategic planning.
• Solid marketing principles and CRM within the wellness sector.
• Excellent communication, interpersonal and problem-solving skills.
• Proficiency with spa management software and business tools.
• Degree in Hospitality Management or Business Administration preferred.
• Passion for health, wellness and holistic lifestyle.

Responsibilities

• Oversee all daily spa and wellness center operations remotely.
• Lead and motivate therapists, practitioners, and staff from a distance.
• Develop strategic plans to boost profitability, client satisfaction, and visibility.
• Manage spa budget, forecast expenses, and support revenue growth.
• Ensure health, safety and licensing compliance across operations.
• Refine service menus, treatment protocols and wellness programs.
• Oversee inventory, procurement, and vendor relationships.
• Handle escalated client concerns to maintain exceptional experience.
• Lead marketing and promotional initiatives to attract clients.
• Monitor KPIs and report performance to stakeholders.

Skills

Spa operations management

Remote team leadership

Financial budgeting

Marketing & CRM in wellness

Education

Hospitality Management or Business Administration degree

Tools

Spa management software

Job description

About the Role

Our client, a renowned holistic wellness center and spa in Acapulco, Guerrero , is seeking an experienced and visionary Gerente de Operaciones de Spa y Centro de Bienestar Holístico to lead their facility. This is a fully remote position, requiring a leader capable of overseeing all operational aspects, staff management, client experience, and strategic development without being physically present daily. The ideal candidate will have a deep understanding of the spa and wellness industry, a strong aptitude for operational efficiency, and a passion for promoting holistic health. You will be responsible for ensuring the highest standards of service, managing budgets, implementing wellness programs, and driving the growth of the center. If you are a strategic thinker and a natural leader ready to manage a premier wellness destination remotely, this role is for you.

Key Responsibilities

• Overseeing all daily operations of the spa and wellness center, ensuring smooth and efficient service delivery from a remote location.
• Managing, training, and motivating a team of therapists, practitioners, and support staff to uphold excellence in service.
• Developing and implementing strategic business plans to enhance profitability, client satisfaction, and market presence.
• Managing the spa's budget, including financial forecasting, expense control, and revenue generation strategies.
• Ensuring compliance with all health, safety, and licensing regulations relevant to spa and wellness operations.
• Designing and refining service menus, treatment protocols, and wellness programs to meet client needs and industry trends.
• Overseeing inventory management, procurement of supplies, and vendor relationships.
• Handling escalated client concerns and ensuring a consistently exceptional client experience.
• Developing and executing marketing and promotional strategies to attract and retain clients.
• Monitoring key performance indicators (KPIs) and providing regular performance reports to stakeholders.

Requirements

• Minimum of 7 years of progressive experience in spa or wellness center management, with a strong focus on operations.
• Proven ability to lead and manage teams effectively in a remote or distributed work environment.
• In-depth knowledge of spa treatments, holistic therapies, and wellness practices.
• Exceptional financial acumen, including budgeting, P&L management, and strategic planning.
• Strong understanding of marketing principles and customer relationship management within the wellness sector.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency with spa management software and general business management tools.
• A proactive, results-oriented approach with a commitment to operational excellence.
• Relevant degree in Hospitality Management, Business Administration, or a related field is highly preferred.
• Passion for health, wellness, and promoting a holistic lifestyle.

Benefits

• This is a full-time, remote position offering significant autonomy and flexibility.
• You will receive a highly competitive salary, comprehensive health benefits, and performance-based bonuses.
• Opportunities for professional development, including advanced management training and industry conferences, are provided.
• This role offers the chance to shape the future of a premier wellness center located in Acapulco, Guerrero , from the convenience of your home office.
• You will be instrumental in delivering transformative wellness experiences to clients nationwide.