Gerente de Salón de Belleza y Spa con Enfoque en Operaciones y Servicio al Cliente

Placements24; San Bartolo Naucalpan Centro; Hybrid; MXN 400.000 - 650.000; Vollzeit

Benefits dieser Stelle

Flexible remote work

Health benefits

Paid time off

Professional development

Performance bonuses

Zusammenfassung

Placements24 is seeking a seasoned Gerente de Salón de Belleza y Spa to oversee remote operations for a Naucalpan-based salon and spa portfolio. You will lead staff, optimize service delivery, and strategize for growth while ensuring client satisfaction from a home office.

The role calls for strong leadership, excellent communication, and a deep understanding of beauty industry dynamics. We offer health benefits, competitive compensation, and opportunities for remote professional development.

Qualifikationen

• Minimum 5 years of experience in salon or spa management, focusing on operations and customer service.
• Proven leadership and team management skills with ability to supervise remotely.
• Strong knowledge of the beauty and wellness industry, including services, products, and market trends.
• Excellent organizational and time management skills for a remote setting.
• Proficiency in salon management software and standard office applications.

Aufgaben

• Oversee daily salon and spa operations remotely, ensuring seamless service and client satisfaction.
• Train, mentor, and motivate staff to maintain high performance and service standards.
• Develop and implement strategies to drive revenue growth and client retention.
• Manage inventory, orders, and costs to optimize profitability.
• Ensure compliance with health, safety, and sanitation regulations.
• Handle client inquiries and feedback professionally and promptly.
• Plan staff schedules to maintain coverage and efficiency.
• Lead marketing initiatives to promote services and offers.
• Monitor KPIs and generate performance reports for senior management.
• Stay informed on industry trends and competitor activities.

Kenntnisse

Leadership

Remote management

Customer service

Operations management

Budgeting

Inventory management

Marketing strategy

KPI reporting

Communication

Ausbildung

Bachelor's degree in Business Administration or Hospitality Management

Tools

Salon management software

Microsoft Office

Jobbeschreibung

About the Role

Our client is a leading provider of premium beauty and wellness services, and they are seeking a motivated and experienced Gerente de Salón de Belleza y Spa to oversee their operations in Naucalpan, State of Mexico . This is a fully remote position, offering the flexibility to manage the salon's day-to-day activities, staff, and client satisfaction from anywhere. The ideal candidate will possess strong leadership, operational management, and customer service skills, with a proven track record in the beauty industry. You will be responsible for driving business growth, ensuring high standards of service delivery, managing staff performance, and optimizing operational efficiency. This role requires a proactive approach, excellent problem-solving abilities, and a deep understanding of the beauty market. If you are passionate about leading a team and delivering exceptional experiences remotely, this is the opportunity for you.

Key Responsibilities

• Overseeing all daily operations of the salon and spa remotely, ensuring seamless service delivery and client satisfaction.
• Managing, training, and motivating the salon staff to maintain high performance and exceptional customer service standards.
• Developing and implementing strategies to drive revenue growth, increase client retention, and attract new clientele.
• Managing inventory, ordering supplies, and controlling operational costs to optimize profitability.
• Ensuring compliance with all health, safety, and sanitation regulations.
• Handling client inquiries, feedback, and complaints professionally and efficiently.
• Developing and managing staff schedules to ensure adequate coverage and operational efficiency.
• Implementing and overseeing marketing initiatives to promote salon services and special offers.
• Monitoring key performance indicators (KPIs) and generating reports on salon performance for senior management.
• Maintaining a strong understanding of industry trends and competitor activities to inform business strategies.

Requirements

• Minimum of 5 years of experience in salon or spa management, with a focus on operations and customer service.
• Proven leadership and team management skills, with the ability to inspire and motivate staff remotely.
• Strong understanding of the beauty and wellness industry, including services, products, and market trends.
• Excellent organizational and time management skills, with the ability to multitask effectively in a remote setting.
• Proficiency in salon management software and standard office applications (e.g., Microsoft Office Suite).
• Exceptional communication, interpersonal, and problem-solving skills.
• Demonstrated ability to drive business growth and profitability.
• Experience in managing budgets, inventory, and operational costs.
• A proactive and results-oriented mindset, with a strong commitment to client satisfaction.
• Bachelor's degree in Business Administration, Hospitality Management, or a related field is preferred.

Benefits

• This is a remote position offering the ultimate flexibility in managing your work life.
• You will receive a competitive salary and performance-based bonuses.
• Our client provides comprehensive health benefits and paid time off.
• You will have access to professional development opportunities, including leadership training and industry conferences (virtual or in-person as applicable).
• This role offers significant autonomy and the opportunity to make a substantial impact on the business's success.
• You will be part of a forward-thinking company that values innovation and employee well-being, managing operations for a salon in Naucalpan, State of Mexico , from the convenience of your home office.