Jefe/a de Ama de Llaves – Lujo y Servicio Excepcional

Desarrolladora La Ribera, S. de R.L. de C.V; Estado de México; On-site; MXN 350,000 - 550,000; Full time

Job summary

Amanvari is seeking a Housekeeping Supervisor to ensure impeccable cleanliness, order, presentation and maintenance of rooms, villas, and areas. You will supervise the housekeeping team directly, coordinate with other departments, and act as an ambassador of exceptional service, promoting guest satisfaction and high quality standards.

You will oversee inspections, VIP requests, and ensure the safe use of materials and equipment, contributing to a discreet, elegant guest experience in a luxury

Qualifications

• Technical or higher education in Hospitality Management or related field.
• Minimum of 3 years of experience in Housekeeping within luxury hotels.
• Proficiency in PMS systems (Opera) and Workday; strong cleaning and aromatherapy knowledge.
• Fluency in Spanish with intermediate to advanced English.

Responsibilities

• Supervise daily activities of room attendants, assistants and cleaning staff.
• Inspect rooms (check-out, stayover, VIP, villas) to ensure quality standards.
• Conduct rounds in public areas and back-of-house, ensuring safe practices.
• Report maintenance issues via platforms like HotSOS, ALICE, or similar systems.
• Oversee replenishment of amenities, linens and welcome details.
• Ensure final room presentation meets temperature, lighting, fragrance, and cleanliness standards.
• Attend VIP requests and special decorations, pillow menus, or turndown services.
• Follow up on guest comments related to cleanliness and service.

Skills

PMS proficiency (Opera)

Workday proficiency

HotSOS/ALICE usage

Microsoft Office (Word, Excel, Outlook

Attention to detail

Education

Technical or higher education in Hospitality Management or related fields

Tools

Opera PMS

Workday

HotSOS

ALICE

Microsoft Office

Job description

Amanvari is seeking a Housekeeping Supervisor to ensure impeccable cleanliness, order, presentation and maintenance of rooms, villas, and areas. You will supervise the housekeeping team directly, coordinate with other departments, and act as an ambassador of exceptional service, promoting guest satisfaction and high quality standards.

You will oversee inspections, VIP requests, and ensure the safe use of materials and equipment, contributing to a discreet, elegant guest experience in a luxury