Supervisor de Ama de Llaves (Housekeeping Supervisor) - Amanvari

Aman Group; Baja California Sur; A distancia; MXN 446.000 - 781.000; Jornada completa

Descripción de la vacante

Amanvari in Los Cabos, Mexico, seeks an experienced Housekeeping Supervisor to lead our housekeeping team, ensuring impeccable cleanliness, order, and presentation across rooms, villas, and public areas. You will coordinate with other departments and uphold Amanvari’s luxury hospitality standards with a focus on guest satisfaction.

Responsibilities include supervising staff, inspecting rooms, ensuring safe product use, and delivering VIP services like pillow menus and turndown.

Formación

• Technical or higher education in Hospitality Management, Tourism, or related fields.
• Minimum of 3 years of experience in housekeeping within luxury hotels.
• Proficiency in PMS systems (Opera), Workday, and preparation of housekeeping operational reports.
• Advanced knowledge of cleaning techniques for delicate surfaces, textiles, marble care, luxury amenities, and aromatherapy.

Responsabilidades

• Supervise daily activities of room attendants, assistants, and cleaning staff.
• Inspect rooms (check-out, stayover, VIP, and villas) for quality.
• Conduct inspections in public areas and back-of-house areas.
• Ensure proper use of materials, chemicals, and equipment; promote safe practices.
• Report maintenance issues via HotSOS, ALICE, or similar systems.
• Oversee replenishment of amenities, linens, minibars, and welcome details.
• Ensure final room presentation meets temperature, lighting, fragrance, and cleanliness standards.
• Attend VIP requests and special requirements (pillow menus, turndown, decorations).
• Follow up on guest comments or complaints related to cleanliness or service.

Conocimientos

PMS systems (Opera)

Workday

Hotel reporting

Microsoft Office

Bilingual Spanish/English

Educación

Hospitality related degree

Herramientas

HotSOS

ALICE

Descripción del empleo

## Supervisor de Ama de Llaves (Housekeeping Supervisor) - AmanvariApply: Amanvari - Los Cabos, Mexico: Full time: Posted 30+ Days Ago: JR104950**Location Overview**Join our team at Amanvari. A remote natural paradise on Mexico’s Eastern Cape, Aman’s newest retreat finds home between the Sierra de la Laguna mountains and the calm waters of the Sea of Cortés. Echoing its name, a combination of the Sanskrit-derived words for ‘peace’ and ‘water,’ Amanvari rests in harmony with its exclusive yet inspiring setting, an exclusive 1,000-acre community just one hour from Los Cabos International airport. **Rol**El Supervisor de Ama de Llaves es responsable de garantizar la impecable limpieza, el orden, la presentación y el adecuado mantenimiento de las habitaciones, villas y áreas asignadas, asegurando que los estándares de lujo, hospitalidad y atención al detalle sensorial del hotel no solo se cumplan, sino que se superen de manera consistente.Supervisa directamente al personal de limpieza, coordina de manera efectiva con otros departamentos y actúa como embajador de la cultura de servicio excepcional, promoviendo altos niveles de calidad y satisfacción del huésped.**Role**The Housekeeping Supervisor is responsible for ensuring the impeccable cleanliness, order, presentation, and proper maintenance of rooms, villas, and assigned areas, making sure that the hotel’s standards of luxury, hospitality, and attention to sensory detail are not only met, but consistently exceeded.They directly supervise the housekeeping staff, effectively coordinate with other departments, and act as an ambassador of the culture of exceptional service, promoting high levels of quality and guest satisfaction.**Responsabilidades*** Supervisa las actividades diarias de las camaristas, asistentes y personal de limpieza asignado a su sección, asegurando el cumplimiento de los estándares establecidos.* Inspecciona habitaciones (check-out, stayover, VIP y villas), verificando que cumplan con los estándares de calidad.* Realiza recorridos de inspección en áreas públicas, pasillos, áreas de servicio y back-of-house bajo su responsabilidad.* Garantiza el uso adecuado de materiales, productos químicos y equipos, promoviendo prácticas seguras y eficientes.* Reporta de manera inmediata cualquier incidencia de mantenimiento a través de plataformas como HotSOS, Alice o sistemas similares.* Verifica la correcta reposición de amenidades, lencería, minibares, arreglos florales y detalles de bienvenida.* Supervisa la presentación final de las habitaciones antes del check-in, asegurando el cumplimiento de estándares de temperatura, iluminación, fragancia y limpieza.* Atiende personalmente solicitudes VIP o requerimientos especiales, como menú de almohadas, servicio de turn down personalizado o decoraciones especiales.* Da seguimiento oportuno a comentarios o quejas de huéspedes relacionados con limpieza o servicio de habitaciones, asegurando su resolución.* Mantiene en todo momento la más absoluta discreción, elegancia y empatía durante la interacción con los huéspedes.**Responsibilities*** Supervises the daily activities of room attendants, assistants, and cleaning staff assigned to their section, ensuring compliance with established standards.* Inspects rooms (check-out, stayover, VIP, and villas), verifying that they meet quality standards.* Conducts inspection rounds in public areas, hallways, service areas, and back-of-house areas under their responsibility.* Ensures the proper use of materials, chemicals, and equipment, promoting safe and efficient practices.* Promptly reports any maintenance issues through platforms such as HotSOS, Alice, or similar systems.* Verifies the correct replenishment of amenities, linens, minibars, floral arrangements, and welcome details.* Oversees the final presentation of rooms prior to check-in, ensuring compliance with standards of temperature, lighting, fragrance, and cleanliness.* Personally attends to VIP requests or special requirements, such as pillow menus, personalized turndown service, or special decorations.* Follows up promptly on guest comments or complaints related to cleanliness or room service, ensuring resolution.* Maintains absolute discretion, elegance, and empathy at all times during interactions with guests.**Perfil del Candidato*** Estudios técnicos o superiores en Administración Hotelera, Turismo o carreras afines.* Mínimo de 3 años de experiencia en el área de Ama de Llaves dentro de hoteles de lujo.* Manejo de sistemas PMS (como Opera), Workday y elaboración de reportes operativos de Ama de Llaves.* Conocimiento avanzado en técnicas de limpieza de superficies delicadas, manejo de textiles, cuidado de mármol, amenidades de lujo y aromaterapia.* Conocimiento básico en mantenimiento preventivo y estándares de ingeniería hotelera.* Dominio de herramientas de Microsoft Office (Word, Excel, Outlook) y aplicaciones operativas como HotSOS y ALICE.* Español fluido e inglés en nivel intermedio o avanzado.**Requirements*** Technical or higher education in Hospitality Management, Tourism, or related fields.* Minimum of 3 years of experience in the Housekeeping department within luxury hotels.* Proficiency in PMS systems (such as Opera), Workday, and preparation of Housekeeping operational reports.* Advanced knowledge of cleaning techniques for delicate surfaces, textile handling, marble care, luxury amenities, and aromatherapy.* Basic knowledge of preventive maintenance and hotel engineering standards.* Proficiency in Microsoft Office tools (Word, Excel, Outlook) and operational applications such as HotSOS and ALICE.* Fluency in Spanish and intermediate to advanced level of English.