Junior Japanese-Speaking Guest Services Associate

Princess Cruises; Ciudad de México; On-site; MXN 715,000 - 1,157,000; Full time

Benefits offered by this job

Competitive salary package

Private comfortable double cabin

Company-paid travel to/from the ship

Access to exclusive onboard areas

Vibrant recreation and welfare program

Learning and development opportunities

Chance to travel globally

Dynamic work environment

Job summary

A leading cruise line is seeking a Jr Assistant Purser who speaks Japanese to provide exceptional service to passengers. Responsibilities include managing inquiries, addressing complaints, and ensuring a warm experience for guests. Candidates should have front desk experience and proficiency in both English and Japanese. Excellent benefits and opportunities for growth in a dynamic team environment await

Qualifications

• At least 1 year experience in front desk roles.
• Good command of English and Japanese, both verbal and written.
• Proficiency in computer-based programs.

Responsibilities

• Assist Guest Services teams with operational inquiries from Japanese-speaking passengers.
• Provide a warm greeting to every passenger.
• Maintain high visibility during desk hours.
• Address all passenger inquiries promptly.
• Handle complaints with empathy.
• Provide Guest Services teams with translated documents.
• Hold daily desk hours as directed.

Skills

Front Desk Receptionist Experience

Computer Proficiency (M/S Office, Outlook)

English language skills

Japanese language skills

Education

Graduate of a recognized hotel or business school

Job description

A leading cruise line is seeking a Jr Assistant Purser who speaks Japanese to provide exceptional service to passengers. Responsibilities include managing inquiries, addressing complaints, and ensuring a warm experience for guests. Candidates should have front desk experience and proficiency in both English and Japanese. Excellent benefits and opportunities for growth in a dynamic team environment await