IT Tier 1 Support — Onboarding, Accounts & Remote Help

1840 & Company; Región Centro; On-site; MXN 285,000 - 311,000; Full time

Job summary

1840 & Company in Guadalajara, Jalisco, Mexico is seeking an IT Support Specialist who will own onboarding/offboarding, manage accounts in Active Directory and Microsoft 365, and liaise with our MSP. You will handle password resets, MFA enrollments, and remote support while documenting procedures and building a knowledge base.

You will work with ERP, phone, and cloud tools, ensure license compliance, and contribute to automation using AI-assisted docs and scripts. Fluency in English is required.

Qualifications

• 2+ years in a help desk or IT support role.
• Experience creating and managing users in Active Directory and Microsoft 365 (Entra ID, Exchange Online).
• Experience with ticket queues in systems such as ConnectWise, Freshservice, Zendesk, or similar.
• Experience supporting Windows computers and iOS/Android devices remotely.
• Experience writing SOPs, knowledge base articles, or process documentation.

Responsibilities

• Onboarding and offboarding: user setup and removal from HR request through handoff, covering AD and M365.
• Everyday account support: password resets, MFA enrollments, and access issues.
• Application administration: tasks in ERP, phone system, routing software, M365, and other apps.
• Ticket queue ownership: manage requests via email, ticket, phone; coordinate with MSP.
• Remote support: troubleshoot via screen sharing and remote tools.
• SOPs and documentation: write and maintain procedures for recurring tasks.

Skills

Active Directory

Microsoft 365

Help desk

PowerShell

Tools

Zendesk

Salesforce Service Cloud

Microsoft Azure

Entra ID

Active Directory

Job description

1840 & Company in Guadalajara, Jalisco, Mexico is seeking an IT Support Specialist who will own onboarding/offboarding, manage accounts in Active Directory and Microsoft 365, and liaise with our MSP. You will handle password resets, MFA enrollments, and remote support while documenting procedures and building a knowledge base.

You will work with ERP, phone, and cloud tools, ensure license compliance, and contribute to automation using AI-assisted docs and scripts. Fluency in English is required.