Service Desk Consultant: IT Support & Identity Verification

Deloitte Americas Delivery Mexico; Región Centro; On-site; MXN 360,000 - 480,000; Full time

Job summary

Deloitte Americas Delivery Mexico (ADMX) in Guadalajara seeks a Service Desk Consultant to provide Tier 1 support for end users, handling calls, emails, and ticketing. You will interact with stakeholders and cross-functional teams to meet project goals.

Applicants should have 3-5+ years of experience, a Computer Science/IT/CE degree, and advanced English. Legally authorized to work in Mexico with flexibility for shifts.

Qualifications

• 3-5+ years of consulting and/or industry experience.
• Completion of Computer Science/IT/CE degree or related field.
• Advanced English proficiency.
• Strong verbal and written communication across chat, phone, and video sessions.
• Basic understanding of IT systems and ticketing/tracking tools.
• Ability to follow detailed SOPs with high consistency.
• Legally authorized to work in Mexico; background verification may apply.

Responsibilities

• Provide Tier 1 technical support to end users remotely via phone, web-based tools, and email.
• Handle initial inquiries by phone or email from customers.
• Log call and email activity.
• Manage help desk software or ticketing system.
• Troubleshoot basic software, hardware, or network problems.
• Act as a liaison between end users and Tier 2 & 3 support.

Skills

Advanced English

Communication skills

IT systems knowledge

Ticketing/tracking tools

Video conferencing tools

Education

Computer Science / IT / Computer Engineering degree

Tools

Ticketing software

Video conferencing tools

Kiosk hardware/software interfaces

Job description

Deloitte Americas Delivery Mexico (ADMX) in Guadalajara seeks a Service Desk Consultant to provide Tier 1 support for end users, handling calls, emails, and ticketing. You will interact with stakeholders and cross-functional teams to meet project goals.

Applicants should have 3-5+ years of experience, a Computer Science/IT/CE degree, and advanced English. Legally authorized to work in Mexico with flexibility for shifts.