IT Support Technician (CDMX)

TransPerfect; Ciudad Valles; Presencial; MXN 167.400 - 279.000; Jornada completa

Descripción de la vacante

TransPerfect in Ciudad Valles, Mexico is seeking a Helpdesk Support Specialist to work full-time. The ideal candidate will have over 3 years of experience, excellent technical troubleshooting skills, and exceptional communication abilities in English. Responsibilities include providing IT support, installing and maintaining software and hardware, and resolving user issues. This role is suited for a detail-oriented individual who excels in a fast-paced environment and enjoys helping others.

Formación

• Minimum Bachelor’s degree.
• Exceptional written, oral and interpersonal communication skills in English.
• Experience with Microsoft Active Directory.

Responsabilidades

• Providing exceptional IT Services to TransPerfect employees.
• Installing and supporting Windows and Mac based hardware and software.
• Responding to support requests on a daily basis.

Conocimientos

Technical troubleshooting skills

Communication skills (written and oral)

Customer service orientation

Problem diagnosis and resolution

Team collaboration

Educación

Bachelor’s degree

Herramientas

Microsoft Active Directory

Microsoft Windows Operating Systems

Mac OS X

Microsoft Office Suite

Helpdesk/Support Ticketing system

Descripción del empleo

Summary

We are seeking an energetic individual to work full-time as a Helpdesk Support Specialist. This is a professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Responsibilities

• Providing exceptional IT Services to TransPerfect employees
• Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
• Responding to support requests on a daily basis
• Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
• Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
• Provide support and resolution for employee/interpreter phone issues, software installation, and tool education/usage.
• Provides support for web-based video conference services within the contact centers including driver and local software issues.

About You

• Creative thinker – You are curious and unafraid to ask questions
• Hard worker – You are industrious and diligent in everything you do
• Innovator – You are willing to initiate changes and introduce new ideas

Your Experience Includes

• Minimum Bachelor’s degree
• Exceptional written, oral and interpersonal communication skills in English
• Experience with Microsoft Active Directory
• Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8.1 Pro, Windows 10 Pro)
• Knowledge of Mac OS X
• Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
• Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.
• Knowledge of Virus and Spyware removal techniques
• Ability to quickly diagnose and fix problems
• Ability to open a computer and replace defective components
• Ability to operate in a dynamic, fast-paced environment
• Ability to work in a team-oriented, collaborative environment
• Exceptional customer service orientation
• Must be detail oriented
• Working knowledge of a past Helpdesk/Support Ticketing system