Information Technology Support Specialist

TaskUs; Puebla de Zaragoza; On-site; MXN 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salaries

Comprehensive benefits packages

Opportunities for professional growth

Job summary

A digital services provider is seeking an IT Support Specialist to offer technical support for hardware and software issues, ensuring computer systems function smoothly. The ideal candidate will have a bachelor's degree in computer science and proven experience in tech support. Key responsibilities include troubleshooting, setup for new hires, and security maintenance. This role is vital for enabling employees' efficiency and success. Join the company to experience its People First culture.

Qualifications

• Proven experience in providing technical support and troubleshooting for computer systems.
• Strong knowledge of operating systems such as Windows and macOS.
• Excellent communication and customer service skills to assist end-users.

Responsibilities

• Provide assistance and technical support for hardware and software issues.
• Set up hardware with appropriate software for new hires.
• Ensure computer systems and networks are operating effectively.

Skills

Technical support

Customer service skills

Communication

Troubleshooting

Education

Bachelor's degree in computer science or related field

Tools

VMWare Workspace One

Cortex XDR

Service now ticketing

ITIL principles

Job description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in a “IT Support Specialist” role with TaskUs

Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. Set up all hardware (laptops, desktops) with the appropriate software for new hires and ship them at a timely manner. Your primary responsibility is to ensure that computer systems, hardware, software, and networks are operating effectively and to address any technical issues that may arise. Serves as the first point of contact for users experiencing IT-related problems, responding to inquiries, troubleshooting issues, and resolving technical issues in a timely and efficient manner.

Additionally, plays a crucial role in maintaining system security, conducting system upgrades, and assisting with technology-related projects and initiatives. By providing reliable technical support, they enable employees to work efficiently and contribute to the overall success of the company or department.

Required Qualifications

• Proven experience in providing technical support and troubleshooting for computer systems, software, and hardware.
• Strong knowledge of operating systems such as Windows, macOS.
• Understanding of computer networks, including LAN, WAN, and VPN connectivity.
• Proficiency in diagnosing and resolving common software and hardware issues.
• Excellent communication and customer service skills to effectively assist and communicate with end-users. Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Basic knowledge of system security and data protection best practices.
• Familiarity with VMWare Workspace One, Cortex XDR, MDT, Service now ticketing, ITIL (Information Technology Infrastructure Library) principles and practices.
• Experience in a BPO or similar environment will be considered as a strong asset.

Preferred Qualifications

• Experience in administering and supporting cloud-based services and applications
• Understanding of IT asset management and inventory control practices.
• Proactive attitude towards staying updated with emerging technologies and industry trends.

Education / Certifications

• A bachelor's degree or equivalent in computer science, information technology, or a related field.
• Relevant industry certifications, such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation Certification.

Work Location / Work Schedule / Travel

• Occasional travel may be required for meetings, conferences, or client engagements, as per business needs.

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.