IT Support

HCL Technologies Limited; Santa Catarina; On-site; MXN 167,000 - 279,000; Full time

Benefits offered by this job

Life insurance

Major Medical Expenses Insurance (sp/家

Minor Medical Expense Insurance

Savings Fund 13%

Food vouchers 10%

30 days bonus

12 days vacation in first year

Job summary

HCLTech in Mexico is seeking a Desktop Support Specialist to provide technical assistance for hardware and software, troubleshoot issues, install and maintain systems, and assist users. You will respond to support requests via phone, email, or in person and document resolutions in a ticketing system.

The role requires strong knowledge of Windows and Mac, familiarity with remote desktop tools, and excellent problem-solving and communication skills.

Qualifications

• Proven experience as a Desktop Support Specialist or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Relevant certifications (e.g. Microsoft Certified Professional) are a plus.

Responsibilities

• Provide technical assistance for hardware and software and troubleshoot issues.
• Install, configure, and upgrade software applications and drivers.
• Support hardware and network issues and assist users.
• Set up and maintain desktop/laptop computers and mobile devices.
• Respond to support requests via phone, email, or in person.
• Document issues and resolutions in a ticketing system.
• Train users on new systems and software as needed.
• Collaborate with IT team to resolve complex issues.
• Maintain an inventory of hardware and software resources.
• Ensure security and privacy of networks and systems.
• Create and maintain user guides and knowledge base articles.

Skills

Windows OS

Mac OS

Remote desktop

Problem solving

Communication

Independence

Teamwork

Tools

Help desk software

Ticketing system

Remote desktop apps

Job description

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion.

Working Days: Monday to Friday rotational shifts, Saturdays 8:00 - 1:00

Key Responsibilities:

• Providing technical assistance for hardware and software, troubleshooting issues, installing and maintaining systems, and assisting users.
• Installing, configuring, and upgrading, software applications, and drivers, sometimes involving deployment and management of devices
• Provide technical support and troubleshooting for hardware, software, and network issues.
• Install, configure, and maintain desktop and laptop computers, mobile devices, and peripherals.
• Assist with the setup and deployment of new equipment and software.
• Respond to support requests via phone, email, or in-person.
• Document and track issues and resolutions in a ticketing system.
• Train users on new systems and software as needed.
• Collaborate with other IT team members to resolve complex issues.
• Maintain an inventory of all hardware and software resources.
• Ensure security and privacy of networks and computer systems.
• Creating and maintaining user guides, FAQs, and knowledge base articles to support self-service troubleshooting and enhance user productivity.

Qualifications:

• Proven experience as a Desktop Support Specialist or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Relevant certifications (e.g. Microsoft Certified Professional) are a plus.

What we offer:

• Life insurance
• Major Medical Expenses Insurance (extends to spouse and children under 25 years of age, if applicable).
• Minor Medical Expense Insurance.
• Savings Fund 13% (up to MXN $4,400 monthly)
• Food vouchers 10% (up to MXN $3,400 monthly)
• 30 days bonus
• 12 days of vacation in the first year, increasing by 2 as dictated by law.

For latest updates, follow our page: https://mx.linkedin.com/showcase/hcltech-mexico/