IT Technician

Corning Incorporated; Reynosa; Presencial; MXN 180.000 - 260.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company-wide bonuses

Long-term incentives

Food coupons

Medical and dental coverage

Life insurance

Descripción de la vacante

Corning Incorporated is seeking an IT Technician to deliver day‑to‑day technical support across the organization, ensuring reliable hardware, software, and network operations.

The role includes troubleshooting end‑user issues, installing and updating systems, and supporting Power Automate, Power Apps, and Power BI while documenting changes. Strong communication and teamwork are essential.

Formación

• Bachelor’s degree in Computer Systems Engineering or related field.
• 1–2 years of IT support or desktop support experience.
• Knowledge of computer hardware, software installation, and troubleshooting.
• Familiarity with TCP/IP, DNS, DHCP, LAN/WAN, and Wi‑Fi.
• Experience supporting Windows 11, Windows Server, and Microsoft 365 apps.
• Beginner to intermediate knowledge of Power Automate, Power Apps, and Power BI.
• Good communication, problem‑solving, customer‑service, and teamwork skills.
• Beginner/intermediate knowledge of C# and Python.

Responsabilidades

• Troubleshoot hardware, software, and network connectivity issues.
• Install, configure, maintain, and update operating systems and business applications.
• Support basic digital solutions using Power Automate, Power Apps, and Power BI, while documenting issues, solutions, and asset changes.
• Provide technical support for desktops, laptops, printers, peripherals, and end‑user applications.

Conocimientos

Troubleshooting

End-user support

Microsoft 365

Power Platform

Networking

Windows 11

C#

Python

Educación

Bachelor's degree in Computer Systems Engineering

Herramientas

Power Automate

Power Apps

Power BI

Windows 11

Windows Server

Microsoft 365

Descripción del empleo

Role Purpose

As an IT Technician, you will provide day‑to‑day technical support across the organization, helping ensure the reliable operation of hardware, software, and network systems. This role is ideal for someone who enjoys troubleshooting, supporting end users, and working with a range of technologies, including Microsoft 365 and basic Power Platform tools. You will play an important part in maintaining a secure IT environment while supporting operational efficiency and continuous improvement.

Key Responsibilities

• Troubleshoot hardware, software, and network connectivity issues, including LAN/WAN/Wi‑Fi
• Install, configure, maintain, and update operating systems and business applications
• Support basic digital solutions using Power Automate, Power Apps, and Power BI, while documenting issues, solutions, and asset changes
• Provide technical support for desktops, laptops, printers, peripherals, and end‑user applications

Required Experience and Education

• Bachelor’s degree in Computer Systems Engineering or a related field
• 1–2 years of experience in IT support, desktop support, or a similar technical role
• Knowledge of computer hardware, software installation, and troubleshooting techniques
• Familiarity with network fundamentals such as TCP/IP, DNS, DHCP, LAN/WAN, and Wi‑Fi
• Experience supporting Windows 11, Windows Server, and Microsoft 365 applications
• Beginner to intermediate knowledge of Power Automate, Power Apps, and Power BI
• Good communication, problem‑solving, customer‑service, and teamwork skills
• Beginner/intermediate knowledge of C# and Python

Desired Experience and Education

• English reading/writing proficiency
• Experience creating basic canvas apps, basic reports and dashboards using existing datasets, managing IT asset inventory
• Experience in a manufacturing support environment

Benefits

• Company‑wide bonuses and long‑term incentives aligned with key business results
• Food coupons and a structured savings fund in addition to full Mexico statutory benefits
• Comprehensive medical and dental coverage for salaried employees, plus company‑sponsored life insurance, total permanent disability protection, paid time off, and access to an Employee Assistance Program
• Recognition programs to celebrate successes and reward exceptional contributions

Equal Opportunity Statement

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for a reasonable accommodation related to disability or religion, please contact us at [e-mail].