IT Support Specialist

Fever; Ciudad de México; Presencial; MXN 780.166 - 1.126.906; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

40% discount on Fever events

Private health insurance

20 days off annually

Wellhub membership

English lessons

Friendly work environment

Descripción de la vacante

Fever is seeking an IT Support Specialist based in Ciudad de México to manage macOS systems and contribute to internal tooling projects within a dynamic team. As part of a lean IT team, you will handle access management, support various IT requests, and work collaboratively with engineering teams. This position offers significant growth opportunities and is ideal for those interested in infrastructure and platform development. Benefits include a competitive salary, bonuses, health insurance, and 20 annual leave days.

Formación

• Experience managing macOS systems in a professional environment.
• Ability to read logs and troubleshoot using the terminal.
• Familiarity with MDM tools such as Kandji or Jamf.

Responsabilidades

• Manage macOS fleet deployments and policies.
• Support IT requests via Slack and Jira, resolving issues efficiently.
• Collaborate with the SRE team on infrastructure escalations.

Conocimientos

macOS administration

MDM tools experience

identity management

terminal comfort

Herramientas

Kandji

Jira

Slack

Descripción del empleo

About The Role

We’re looking for a curious, hands‑on IT Support Specialist to join our lean IT team. This isn’t a traditional helpdesk role — you will be a part of a 2‑person team, meaning you will be doing a bit of everything (which will provide you exposure to many systems and technologies).

You’ll be responsible for keeping our systems running, managing access and devices across a mostly macOS environment, and contributing to internal tooling projects — including AI‑assisted development with tools like Claude Code.

One of our previous IT team members progressed into our SRE team. We see this role as a genuine launchpad for ambitious engineers who want to grow into infrastructure, reliability, or platform engineering.

What You’ll Do

• Manage macOS fleet via Kandji MDM — deployments, policies, and our custom OpenVPN setup
• Act as the gatekeeper for access management — onboarding, offboarding, SSO, and permissions
• Support Slack and Jira‑based IT requests, triage issues, and resolve them efficiently
• Collaborate with our SRE team on infrastructure awareness and escalations
• Document runbooks, processes, and internal guides clearly and consistently
• Occasionally support Windows (and a couple Linux) users alongside our primary macOS environment
• Use available platforms to automate common requests and reduce toil

What We’re Looking For

Core IT skills

• Solid macOS administration experience — you know the OS, not just the UI
• Terminal comfort — enough to read logs, and not panic
• Experience with MDM tools (Kandji, Jamf, or similar)
• Identity and access management — Okta, Google Workspace, SSO basics

Mindset

• You ask "why does this keep happening?" before closing a ticket
• You’re comfortable with ambiguity and can prioritise without hand‑holding
• You write things down — runbooks, notes, decisions
• You want to understand how things work, not just fix symptoms

Nice to Have

• Curiosity about AI‑assisted development tools (Claude Code, Copilot, etc.)
• Experience with Docker or containers at a basic level
• Networking fundamentals: VLANs, firewalls, switches, VPN concepts
• Familiarity with monitoring and alerting tools (Grafana, Datadog, etc.)
• Exposure to AWS or other cloud platforms
• Any Slack bot, webhook, or internal tooling project you’ve built — even a small one
• Scripts & automation — you don’t need to be a software engineer, but you should be comfortable writing and maintaining scripts helping with daily tasks

What We Offer

• A team that treats IT as engineering, not just support
• Real autonomy to build tooling, propose improvements, and own projects
• Opportunity for engineering progression for the right candidate
• A lean, collaborative team where your contributions are visible and valued
• Fully remote working

Benefits & Perks

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance
• Opportunity to have a real impact in a high‑growth global category leader
• 40% discount on all Fever events and experiences
• Private health Insurance
• 20 days off annually
• Wellhub membership
• English Lessons
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with!

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply! If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.