IT Support Engineer - Windows & Mac, AD/365, Tier 1-2

Sequoia Group; Ciudad de México; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

Sequoia in Mexico City is seeking an IT Support Engineer to deliver timely, quality technical support to team members. You will manage the ticket queue, perform IT operations, and administer systems across Windows and MacOS environments, with focus on AD and SaaS services.

The role requires a Bachelor's degree in a technology field, 5 years of IT support experience, onsite presence five days a week, and strong customer service.

Formación

• Bachelor's degree in technology or related field.
• 5 years of experience in an IT support role.
• Onsite presence, 5 days a week.
• Experience with Active Directory and Azure AD.
• Experience with Windows and MacOS platforms.
• Experience with SaaS platforms such as Okta, Microsoft 365, Zoom, and more.
• Strong customer service and communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• English proficiency.

Responsabilidades

• Work the IT support queue and provide Tier 1-2 support to onsite and remote users.
• Own org-wide IT asset procurement, distribution, and logistics.
• Assist managing company spend for endpoints, hardware, and other equipment.
• Identify, troubleshoot and resolve issues with laptops, printers, smartphones, tablets, and related hardware/software.
• Install, upgrade, and maintain software for Windows OS and MacOS.
• Perform Active Directory and Microsoft 365 administration such as account creation, maintenance and policies.
• New hire deployments, laptop imaging and setup including network/email accounts.
• Provide SaaS telephony and mobile device configuration and troubleshooting.
• Maintain and update documentation (procedures, diagrams, inventory, knowledge articles).
• Participate in challenging projects and deployment of new tech.

Conocimientos

Active Directory

Azure AD

Windows support

MacOS support

Customer service

English proficiency

Communication skills

Multitasking

Educación

Bachelor's degree in technology or related field

Herramientas

Microsoft 365

Okta

Zoom

Endpoint management

SaaS platforms

Descripción del empleo

Sequoia in Mexico City is seeking an IT Support Engineer to deliver timely, quality technical support to team members. You will manage the ticket queue, perform IT operations, and administer systems across Windows and MacOS environments, with focus on AD and SaaS services.

The role requires a Bachelor's degree in a technology field, 5 years of IT support experience, onsite presence five days a week, and strong customer service.