IT Technician

Intuitive; Mexicali; Presencial; MXN 167.000 - 257.000; Jornada completa

Descripción de la vacante

Intuitive, a global leader in robotic-assisted surgery, is seeking an IT Manufacturing Support Technician to maintain hardware and software for onsite staff. You will support computers, printers, VOIP, AV, servers, and network equipment, ensuring availability and security across the site.

Based in Mexicali, this 12-hour night-shift role requires Windows expertise, Active Directory knowledge, and strong customer service and communication skills to help manufacturing teams keep operations running

Formación

• Highschool degree or equivalent work experience.
• Minimum 2 years experience supporting Windows environments.
• Willing to work a 12-hour night shift.
• Strong knowledge of Microsoft desktop operating systems.
• Experience with Active Directory and business applications.
• Experience in shipping/manufacturing is a plus.
• Knowledge of SAP, ServiceNow, Agile, FedEx Ship Manager, OKTA, SAM is a plus.
• Excellent customer service, communication, and organizational skills.
• Willing to take on projects outside daily duties.

Responsabilidades

• Respond to IT requests from corporate and manufacturing users.
• Work with Tier II/III to resolve complex issues.
• Document processes, knowledge base, and training materials.
• Participate in projects and meet management goals.
• Ensure high availability and performance of technology systems.
• Install software and troubleshoot issues.
• Perform regular inventory and compliance checks.
• Work independently or in a team and prioritize issues.

Conocimientos

Night shift

Windows OS

Active Directory

Business applications

Customer service

Communication

Organization

Educación

Highschool degree or equivalent

Herramientas

SAP

ServiceNow

Agile

FedEx Ship Manager

OKTA

SAM

Descripción del empleo

• Ways of Working: Onsite - This job is fully onsite.
• Employee Type: Employee
• Global Job Level (HCM): Support 3 (3)

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position:

The IT Manufacturing Support Technician is responsible for supporting hardware and software for all location specific and corporate employees or contractors by utilizing best practices as defined and facilitated by the IT Operations, Infrastructure, Security, and Network departments. The scope support includes all computers, printers, cell phones, telecom (VOIP), audio visual, servers, network equipment, operating systems, network access, websites, e-mail, third party software used to support business functions, and various internal corporate supported business applications.

Roles and Responsibilities:

• Respond to requests for IT assistance directly from corporate and mfg users and elevate the complex issues to Tier II or Tier III support.
• Be willing to work flexible hours on occasions when necessary.
• Document and maintain processes, best practices, knowledge base and training materials.
• Manage or participate in various assigned projects as needed.
• Ensure company and departmental goals as defined by management are met completely and on time.
• Communicate with management to provide timely reporting of issues, status, and resolutions.
• Support Business Application, Network, Security, Infrastructure, Windows, and Facilities teams to facilitate issue resolution and project completion.
• Ensure high availability, reliability, and optimal performance of technology systems and services
• Install software, troubleshoot issues.
• Conduct regular inventory counts to ensure accuracy and compliance with processes
• Must be able to work independently and self-directed, as well as, within a team, following directions and have the ability to prioritize the IT related issues.

Qualifications

Skill and Job Requirements:

• Highschool degree or equivalent work experience is required
• At least 2 years experience supporting a Windows operating system computing environment
• Must beavailable to work a 12-hour night shift
• Strong knowledge of Microsoft desktop operating systems.
• Working knowledge of Active Directory services and various business applications desiere.
• Experience working in a shipping or manufacturing environment is a plus
• Working knowledge with SAP, ServiceNow, Agile, FedEx Ship Manager, OKTA, SAM, are a plus
• Weekend and non-business hours support required as needed
• Relevant certifications such as various MCITP, CompTIA and ITIL are desired
• Must have strong customer service skills, organizational skills, and excellent communication skills both verbal and written
• Should be flexible and able to complete projects outside normal daily duties as needed

Additional Information

This position is for a 12-hour night shift.