IT Service Desk Agent

BRP

Santiago de Querétaro

Presencial

MXN 201.000 - 335.000

Jornada completa

14 días+

Generador de candidaturas

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Descripción de la vacante

BRP is seeking a Service Desk Agent to support end users with laptops, desktops, printers, and common office software in a manufacturing environment. You will install, configure, and troubleshoot devices, coordinate with IT teams, and ensure timely ticket resolution according to priority and SLA.

The role includes onboarding/maintaining assets and contributing to shop-floor IT operations. The ideal candidate has a Bachelor in Information Technology and at least 3 years of computer science

Formación

Bachelor: Information Technology
Experience at least 3 years experience in computer science

Responsabilidades

Regular end user support (professionals)
Adequately solve tickets according to agreed priority and in compliance with SLA
End user equipment support and troubleshooting (Dell laptops/desktops/workstations, Ricoh printers, etc)
Computer installation and setup (PXE boot)
Standard BRP applications deployment (through SCCM)
Microsoft Office suite
Google Workspace office suite
Google Meet hardware support
Wireless connectivity
Devices configuration and support (Samsung & Apple)
Manufacturing environment (shop-floor)
Mobile Zebra printers (preventive and corrective maintenance with LAN configuration)
Zebra scanners (preventive maintenance and configuration)
Mobisys software configuration
Basic troubleshooting with infrastructure servers, network, and telecom asset equipment
Shop floor support (tier 2)
Shop floor equipment installation
Shop floor apps installation
Tablets installation, configuration and support
Weekly tapes backup and restore
Schedule preventive maintenance of manufactured devices
Continues improvement to minimize downtime
Asset validation and maintenance in AM database
Collaborate with other IT towers to speed up incidents
Report progress and escalate risks; handoff tasks between shifts
Develop work instructions for services
Follow BRP values and behaviors
Ensure safe working environment and safety accountability

Descripción del empleo

Service Desk Agent is customer oriented, good collaboration with teammates, experience working with multi-functional teams, problem solving and analytical mindset. Tickets resolution following IT Operation Model.

POSITION OBJECTIVE

Role & Responsabilities

Regular end user support (professionals)
Adequately solve tickets according to agreed priority and in compliance with sla- End user equipment support and troubleshooting (dell (laptop, desktop, workstation), ricoh (regular printers and mp), etc)
Computer installation and setup (pxe boot)
Standard brp applications deployment (through sccm)
Microsoft office suite
Google workspace office suite
Google meets hardware support
Wireless connectivity
Devices configuration and support (samsung & apple)
Manufacturing environment (commonly called shop-floor)
Mobile zebra printers (preventive and corrective maintenance along with lan configuration (wireless).
Zebra scanners (preventive maintenance and configuration)
Software configuration (mobisys)
Basic troubleshooting with infrastructure servers, network, and telecom asset equipment
Shop floor support (tier 2)
Shop floor equipment installation.
Shop floor apps installation (part of the configuration too).
Tablets installation, configuration and support
Weekly tapes backup and restore (if needed).
Schedule preventive maintenance of manufacture devices
Continues improvement: ensure at all times to prioritize the necessary interventions on production operations in order to reduce, or even proactively eliminate, downtime and loss of vehicles.
Receipt/validate and maintain all assets appropriately within the am database in order to constantly reflect the condition of the equipment under its immediate responsibility
Collaborate with other it functional towers to speed up incident or service delivery according to ticket priority in compliance with sla.
Periodically report progress and communicate or elevate any problem or risk requiring the immediate attention of the immediate supervisor. Report open tasks between shifts for service continuity.
Initiate, maintain and develop all work instructions essential to the good maintenance of the services offered.
Follow BRP values and behaviors
Ensure a safe working environment and take full accountability for all safety related topics.

Technical Skills

Computer troubleshooting, software and hardware
Computer and mobile configuration knowledge
Microsoft Office suite
Problem solving

Qualifications

Bachelor: Information Technology
Experience at least 3 years experience in computer science

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs, and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

WELCOME TO BRP

We're a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt, and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia, and Austria, with a workforce made up of close to 16,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it's not about the destination; It's about the journey.

www.brp.com