IT Service Delivery Leader - Customer Success & Ops

Integer; Tijuana; On-site; MXN 500,000 - 800,000; Full time

Job summary

Integer Holdings Corporation seeks an IT Site Support Lead in Tijuana to partner with site leadership, coordinate cross-functional IT assets, and ensure consistent service delivery. The role focuses on customer-first service excellence, issue resolution, and continuous improvement.

You will guide onboarding of new site launches and integrations, while standardizing IT support procedures and tracking KPIs. The ideal candidate has 5–7 years in IT support, strong ITIL knowledge, excellent

Qualifications

• Bachelor’s degree in IT or related field required.
• 5–7 years in IT support or service delivery with leadership experience a plus.
• Experience with ITIL, service management and enterprise IT systems.

Responsibilities

• Serve as a primary IT contact for site leadership and align support with operational needs.
• Coordinate cross-functional teams to manage IT assets and ensure service delivery.
• Foster a customer-first mindset and oversee timely resolution of support issues.

Skills

Leadership

Communication

Problem solving

Project coordination

Stakeholder management

Education

Bachelor’s degree in IT or related field

Tools

Microsoft products

Job description

Integer Holdings Corporation seeks an IT Site Support Lead in Tijuana to partner with site leadership, coordinate cross-functional IT assets, and ensure consistent service delivery. The role focuses on customer-first service excellence, issue resolution, and continuous improvement.

You will guide onboarding of new site launches and integrations, while standardizing IT support procedures and tracking KPIs. The ideal candidate has 5–7 years in IT support, strong ITIL knowledge, excellent