IT Service Delivery Leader - Customer Success & Ops

Integer Holdings Corporation; Tijuana; Presencial; MXN 500.000 - 800.000; Jornada completa

Descripción de la vacante

Integer Holdings Corporation seeks an IT Site Support Lead in Tijuana to partner with site leadership, coordinate cross-functional IT assets, and ensure consistent service delivery. The role focuses on customer-first service excellence, issue resolution, and continuous improvement.

You will guide onboarding of new site launches and integrations, while standardizing IT support procedures and tracking KPIs. The ideal candidate has 5–7 years in IT support, strong ITIL knowledge, excellent

Formación

• Bachelor’s degree in IT or related field required.
• 5–7 years in IT support or service delivery with leadership experience a plus.
• Experience with ITIL, service management and enterprise IT systems.

Responsabilidades

• Serve as a primary IT contact for site leadership and align support with operational needs.
• Coordinate cross-functional teams to manage IT assets and ensure service delivery.
• Foster a customer-first mindset and oversee timely resolution of support issues.

Conocimientos

Leadership

Communication

Problem solving

Project coordination

Stakeholder management

Educación

Bachelor’s degree in IT or related field

Herramientas

Microsoft products

Descripción del empleo

Integer Holdings Corporation seeks an IT Site Support Lead in Tijuana to partner with site leadership, coordinate cross-functional IT assets, and ensure consistent service delivery. The role focuses on customer-first service excellence, issue resolution, and continuous improvement.

You will guide onboarding of new site launches and integrations, while standardizing IT support procedures and tracking KPIs. The ideal candidate has 5–7 years in IT support, strong ITIL knowledge, excellent