IT Operations Team Lead — Lead, SLA & Automation

Kyndryl; Ciudad de México; Híbrido; MXN 1.398.112 - 1.747.641; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Be Well programs for health support

Personalized development goals

Descripción de la vacante

Kyndryl is seeking an IT Operations Team Lead in Mexico City. This role involves leading multidisciplinary technical teams and ensuring the smooth operation of critical enterprise platforms. You will manage operational workloads and drive continuous improvement while collaborating with global teams.

The ideal candidate has over 8 years of experience in IT operations management, strong leadership skills, and proficiency in English. Kyndryl offers a hybrid-friendly culture prioritizing your well-being and development.

Formación

• 8+ years managing IT operations teams.
• Strong leadership and stakeholder management skills.
• Experience operating under SLAs and KPIs.
• Intermediate English proficiency.

Responsabilidades

• Lead multidisciplinary technical teams.
• Manage operational workload, prioritization, and capacity.
• Ensure SLA and KPI compliance.
• Manage stakeholder communication and escalations.
• Drive continuous improvement and automation initiatives.

Conocimientos

Managing IT operations teams

Leadership skills

Stakeholder management

SLA and KPI compliance

Intermediate English proficiency

Descripción del empleo

Kyndryl is seeking an IT Operations Team Lead in Mexico City. This role involves leading multidisciplinary technical teams and ensuring the smooth operation of critical enterprise platforms. You will manage operational workloads and drive continuous improvement while collaborating with global teams.

The ideal candidate has over 8 years of experience in IT operations management, strong leadership skills, and proficiency in English. Kyndryl offers a hybrid-friendly culture prioritizing your well-being and development.