IT Helpdesk & Business Partner (Mexico)

Sierra Ventures; Ciudad de México; Presencial; MXN 223.000 - 357.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited PTO

Competitive benefits

Startup environment

International teamwork

You and nothing else limit your career

Descripción de la vacante

Yalo is seeking an IT Helpdesk Associate to ensure smooth day-to-day IT operations for Mexico-based employees, acting as the IT Business Partner between technical teams and business functions. You’ll troubleshoot hardware, software, and network issues while supporting business-critical tools like Zendesk, Salesforce, and Google Workspace.

We value proactive problem solving, a customer-service mindset, and AI-enabled efficiency.

Formación

• 1–2 years of experience in IT support, customer service, or IT Business Partner roles.
• Hands-on knowledge of Google Workspace, Jira, ITSM/ITAM tools, MDM, and endpoint management for macOS and Windows.
• Experience supporting Zendesk and Salesforce (or similar CRM platforms).
• Solid troubleshooting skills across hardware, software, networks, and video conferencing systems.
• Basic understanding of databases (SQL), APIs/JSON, and exposure to automation or no-code tools.

Responsabilidades

• Act as the primary IT point of contact for Mexico-based users, delivering timely and high-quality technical support.
• Support and troubleshoot business-critical tools and workflows, including Zendesk, Salesforce, and CRM platforms.
• Resolve hardware, software, access, and account-related incidents within established SLAs.
• Ensure office network reliability by troubleshooting access points, switches, and cabling issues.
• Manage employee onboarding and offboarding, provisioning and de-provisioning system access within 24 hours.
• Document processes, solutions, and improvements in Notion or the company knowledge base, ensuring knowledge continuity.
• Partner with business teams to proactively identify needs, suggest solutions, and continuously improve IT service quality.

Conocimientos

Customer-focused IT support

Zendesk & Salesforce support

Google Workspace expertise

Jira knowledge

ITSM/ITAM tools

MDM & endpoint management

SQL basics & API/JSON

Automation/no-code tools

Bilingual Spanish/English

Proactive problem solving

Herramientas

Google Workspace

Jira

ITSM/ITAM tools

MDM

Endpoint management (macOS/Windows)

Zendesk

Salesforce

Descripción del empleo

Yalo is seeking an IT Helpdesk Associate to ensure smooth day-to-day IT operations for Mexico-based employees, acting as the IT Business Partner between technical teams and business functions. You’ll troubleshoot hardware, software, and network issues while supporting business-critical tools like Zendesk, Salesforce, and Google Workspace.

We value proactive problem solving, a customer-service mindset, and AI-enabled efficiency.