IT Business Analyst II — Campaign Analytics & Agile Liaison

Citi; Ciudad de México; On-site; MXN 420,000 - 620,000; Full time

Job summary

Citi in Mexico City is seeking an IT Business Analyst 2 to bridge business users and technologists, translating needs into clear requirements and supporting continuous improvement of performance metrics.

You will conduct analysis, document requirements, support agile projects, and help manage risks while collaborating with cross‑functional teams to deliver reliable, compliant solutions.

This role requires 0-2 years' experience, strong communication, and proficiency in SQL, Excel, and MS Office.

Qualifications

• 0-2 years of relevant experience.
• Experience in re-engineering, data analysis and project management support.
• Knowledge of business systems and industry standards.
• Demonstrated data analysis and intermediate/advanced Microsoft Office Suite skills.
• Proven interpersonal skills to develop working relationships.
• Consistently demonstrate clear and concise written and verbal communication.
• Demonstrated ability to work under pressure and approach work methodically with attention to detail.
• Proven self-motivation to take initiative and master new tasks quickly.

Responsibilities

• Formulate and define systems scope and project objectives through research activities.
• Analyze business client needs and document requirements by utilizing business analysis procedures and concepts.
• Assess applicability of previous or similar experiences and evaluate options under circumstances not covered by procedures or precedents.
• Identify risk and consider business implications of the application of technology to the current business environment.
• Create and prepare reports, metrics and presentations.
• Work as a team to accomplish objectives and define and make recommendations for enhancements.
• Participate in validation and testing activities to identify system problems and perform other duties as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Data analysis

Project management support

Interpersonal skills

Business systems knowledge

Education

Bachelor's degree

Tools

Excel

Jira

Confluence

ServiceNow

Job description

Citi in Mexico City is seeking an IT Business Analyst 2 to bridge business users and technologists, translating needs into clear requirements and supporting continuous improvement of performance metrics.

You will conduct analysis, document requirements, support agile projects, and help manage risks while collaborating with cross‑functional teams to deliver reliable, compliant solutions.

This role requires 0-2 years' experience, strong communication, and proficiency in SQL, Excel, and MS Office.