IT Assistant

Inspired Education Group; Santiago de Querétaro; On-site; MXN 134,000 - 223,000; Full time

Job summary

International School of Querétaro (ISQ), part of Inspired Education, seeks an IT Assistant to support daily technology needs and assist with systems administration. The role includes troubleshooting, equipment configuration, and inventory management within a dynamic school environment.

You will help ensure reliable IT services, manage device loans, and coordinate with technology vendors. The ideal candidate has hands-on IT support experience and strong organizational and communicational skills.

Qualifications

• Experience in IT technical support or similar role.
• Experience with day-to-day systems administration and tech operations.
• Strong troubleshooting and problem-solving abilities.
• Experience setting up computers and other tech equipment.
• Experience managing tech inventories and loans.
• Experience coordinating with IT vendors.
• Service-oriented with timely user support.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Provide timely technical support to users and handle day‑to‑day IT requests.
• Diagnose and troubleshoot issues related to systems, devices and equipment.
• Set up, configure and prepare technology for users.
• Support day‑to‑day operation of school systems and tech resources.
• Manage equipment loans and inventory records across the warehouse.
• Maintain accurate records of equipment and assets within the IT program.
• Coordinate with IT vendors and manage relationships and services.
• Perform administrative tasks for the Systems Department and keep records updated.

Skills

IT support

Systems administration

Troubleshooting

Equipment setup

Inventory management

Vendor coordination

Customer service

Multitasking

Communication

Communication

Tools

None

Job description

Inspired Education is the leading global group of premium schools, with a portfolio of 126 premium private schools in 28 countries spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over 95,000 students receive a world-class learning experience from Kindergarten to Year 13.

Founded in 2013 by Nadim M. Nsouli, Inspired is backed by investors such as Stonepeak, GIC, TA Associates, and the Oppenheimer and Mansour family offices. The Group is experiencing 20% per annum growth through acquisition, greenfield site expansion, and the development of existing schools within its portfolio. In 2023, Inspired was recognised by Beauhurst as one of the UK's top 10 highest-value private companies.

ROLE SUMMARY:

International School of Querétaro (ISQ), an Inspired Education school, was founded in 1999 with a constructivist‑humanist pedagogical philosophy. ISQ provides a trilingual, multicultural education that combines the highest national academic standards with an international outlook, while welcoming students from around the world and supporting their integration into Mexican culture and language.

As part of Inspired Education, a leading global group of premium schools, ISQ is committed to providing an outstanding educational experience that supports students’ academic, personal, and social development within a diverse and international learning community.

We are seeking an IT Assistant to support the day‑to‑day technology needs of International School of Querétaro. The role will provide technical and user support, assist with systems administration and troubleshooting, configure and maintain technology equipment, manage IT inventory and equipment loans, and support relationships with technology vendors. The IT Assistant will also provide administrative support to the Systems Department, helping ensure effective and reliable technology services across the school.

KEY RESPONSIBILITIES:

• Provide timely technical support to users, responding to day‑to‑day technology issues and requests.
• Diagnose and troubleshoot technical issues related to systems, devices, and technology equipment.
• Set up, configure, and prepare technological equipment for users.
• Support the administration and day‑to‑day operation of school systems and technology resources.
• Manage equipment loans, ensuring appropriate tracking, assignment, and return of devices.
• Maintain accurate IT warehouse and inventory records, including available and assigned equipment.
• Support the organization, control, and appropriate storage of technology equipment and assets.
• Manage day‑to‑day relationships and coordination with IT and technology vendors.
• Follow up with external vendors regarding technology services, equipment, and support requirements.Perform administrative tasks related to the Systems Department and maintain accurate departmental records.

THE IDEAL CANDIDATE WILL HAVE:

• Previous experience in IT technical support, user support, or a similar technology‑related role.
• Experience with systems administration and supporting day‑to‑day technology operations.
• Strong technical troubleshooting and problem‑solving skills.
• Experience setting up and configuring computers and other technological equipment.
• Experience managing technology equipment, inventories, and equipment loans.
• Experience coordinating or managing relationships with technology vendors.
• Strong organizational skills and attention to detail, particularly when maintaining inventory and administrative records.
• A service‑oriented approach with the ability to provide timely and effective support to users.
• Ability to manage multiple technical and administrative tasks and prioritize requests effectively.
• Strong communication and interpersonal skills, with the ability to work collaboratively with users, colleagues, and external vendors.

SAFEGUARDING STATEMENT:

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre‑employment background checks will be undertaken before any appointment is confirmed.