Invoice To Cash Subject Matter Expert

Mars; México; On-site; MXN 850,000 - 1,100,000; Full time

Benefits offered by this job

Mars University access

Industry-standard salary and bonus

Job summary

Mars is seeking an Invoice to Cash Subject Matter Expert in Mexico to drive end-to-end optimizations of billing, cash application, and reconciliations. You will collaborate with cross-functional teams to implement best practices and improve customer experience.

The role requires 7+ years in I2C operations, strong SAP/Oracle experience, expert Excel skills, and fluent English in a global business context. You will influence process improvements and support change management within a large,

Qualifications

• 7+ years of experience in Invoice to Cash operations (Shared Services/BPO preferred).
• Strong expertise in Credit & Collections, Cash Application, Reconciliations, and Reporting & Analytics.
• Hands-on experience with SAP and Oracle systems.
• Advanced Microsoft Excel skills.
• Proven ability to drive process improvements and resolve complex issues.
• Advanced English proficiency in a global business environment.

Responsibilities

• Serve as the Invoice to Cash SME, guiding teams and promoting best practices across operations.
• Develop, maintain, and enhance process documentation, standard operating procedures, and training materials.
• Lead training and communication initiatives related to process enhancements and system changes.
• Act as the first escalation point for operational issues, ensuring timely resolution and continuity.
• Partner with internal stakeholders and BPO providers to drive collaboration and seamless execution.
• Support continuous improvement projects focused on customer experience, process efficiency, and financial performance.

Skills

Invoice to Cash

Credit & Collections

Cash Application

Account Reconciliations

Reporting & Analytics

Advanced Excel

English Proficiency

Tools

SAP

Oracle

Job description

Job Description:

Your Purpose and Impact at Mars

As an Invoice to Cash Subject Matter Expert (SME), you will play a critical role in driving operational excellence across the end-to-end Invoice to Cash process. Acting as a trusted technical and functional expert, you will help optimize billing, collections, cash application, and reconciliation activities while enhancing customer experience and financial performance. Working closely with cross-functional teams and key stakeholders, you will champion best practices, support continuous improvement initiatives, and contribute to innovative solutions that increase efficiency, operational effectiveness, and customer satisfaction.

What are we looking for?

Essential Requirements:

• Minimum of 7 years of experience within Invoice to Cash operations, preferably in Shared Services and BPO environments.


• Strong expertise in Credit & Collections, Cash Application, Account Reconciliations, and Reporting & Analytics.


• Hands-on experience with SAP and Oracle systems.


• Advanced Microsoft Excel skills.


• Proven ability to act as a technical and operational expert, driving process improvements and resolving complex issues.


• Advanced English proficiency in a global business environment.

Preferred Requirements:

• Knowledge of Power BI.


• Experience leading continuous improvement and process transformation initiatives.


• Experience with training delivery and change management activities.


• Exposure to customer experience improvement programs.

What will be your key responsibilities?

• Serve as the Invoice to Cash subject matter expert, providing guidance and promoting best practices across operational teams.


• Develop, maintain, and enhance process documentation, standard operating procedures, and training materials to improve operational effectiveness.


• Lead training and communication initiatives related to process enhancements and system changes.


• Act as the first escalation point for operational issues, ensuring timely resolution and business continuity.


• Partner closely with internal stakeholders and BPO providers to drive collaboration and seamless operational execution.


• Support continuous improvement projects focused on enhancing customer experience, process efficiency, and financial performance.

What can you expect from Mars?

• Work with over 150,000 diverse and talented Associates, all guided by The Five Principles.


• Join a purpose-driven company, where we're striving to build the world we want tomorrow, today.


• Best-in-class learning and development support from day one, including access to our in-house Mars University.


• An industry competitive salary and benefits package, including company bonus.