Service Delivery Leader - F&A - I2C 3

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Región Centro; Hybride; MXN 350 000 - 520 000; Plein temps

Résumé du poste

Genpact is seeking a Service Delivery Leader for F&A - I2C to design and drive cash application strategies, KPIs, and automation improvements. You will work with SAP and HRC data, collaborate with deductions teams, and ensure accurate payment postings aligned with SLAs.

This role interfaces with Finance, Customer Service and Sales, requiring strong accounting expertise, SOX/compliance awareness, and a track record in process optimization within a hybrid Mexico work model.

Qualifications

• Bachelor's or higher in finance or accounting-related field.
• Advanced Excel and data analysis skills.
• Experience with AR, cash application and financial controls.

Responsabilités

• Develop and manage cash applications strategies and KPIs.
• Use SAP and HRC reports to reduce unapplied cash and automate processes.
• Collaborate with deductions teams to improve metrics and capabilities.
• Interface with Customer Service, Sales, Finance and other areas.
• Maintain records of validation procedures and KPIs for cash and deductions.

Connaissances

Accounting

Accounts Receivable (AR)

Accounts Receivable Collection

Client Relations

Collections Management

Data Literacy

Lean Six Sigma (LSS)

Project Management

Formation

Bachelors - Accounting

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Finance

Outils

SAP

High Radius

Blackline

SAP S/4HANA

Microsoft Excel

Description du poste

Service Delivery Leader - F&A - I2C

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

• Develop and manage effective cash application strategies and KPIs for BPO team, aiming to decrease cash on account and increase automatic application of payments.
• Utilize SAP and HRC reports and data analysis to uncover key drivers contributing to unapplied cash and opportunities to help improve cash application through automation.
• Work alongside our operational partners within the deductions teams to problem solve, improve metrics and enhance our operational capabilities around customer level deductions.
• This position will have a strong interface with Customer Service, Sales, Finance and other areas within the organization.
• Maintain clear and detailed records of validation procedures performed and own the key performance indicators within the cash application and deductions sub tower.
• Triage and elevate system performance issues to third party provider, High Radius. Coordinate with IT team and business users to help solve system defects and system performance issues.
• Clear understanding of under tolerance and automatic write off rules configuration in High Radius and SAP. Ability to validate if rules are working as designed and able to quickly identify key drivers causing transactions to not properly process automatically.
• Ensures timely and accurate application of payments to assigned customer accounts in compliance with SLA's and organizational performance metrics.
• Strategically reviews cash application reports and metrics to uncover insights and opportunities for improvement both from a process and system performance perspective.
• Enforce governance framework for cash application rule book and coordinate with deductions and collections team to ensure cash and disputes are accurately applied.
• Coordinate with bank and third-party service providers to address and resolve data discrepancies.
• Act as Bill to Cash liaison and escalation point of contact for month end and year end close activities. Partner with IT, accounting, and financial controls team to ensure all cash is posted correctly.
• Contact point for SOX, PWC, Internal and other third-party audit and compliance teams across the NA Bill to Cash organization.
• Ensure all Bill to Cash process documentation is updated frequently to reflect current standard operating procedures in compliance with Kraft Heinz policies and controls.

Qualifications

• Bachelors - Accounting
• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Finance

Certifications

• ACCA Qualified Accountant (ACCA) - SEGi University and CollegesSEGi University and Colleges
• Blackline - Financial Close Level 1 Implementation Certification - NIITNIIT
• Certified Investment Management Analyst (CIMA) - DataTrainedDataTrained
• Microsoft Excel Certification - Normandale Community CollegeNormandale Community College
• SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 2020) - SAPSAP

Required Skills

• Accounting
• Accounts Receivable (AR)
• Accounts Receivable Collection
• Client Relations
• Collections Management
• Data Literacy
• Lean Six Sigma (LSS)
• Project Management

Language

• English (Required)
• Spanish (Required)

Job Type

Regular

Master Skill List

F&A - I2C

Remote Type

Hybrid

Work Shift

Day Job (Mexico)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinke