Insurance Follow-Up Specialist (On-Site, Full-Time)

Unity Communications; Guadalajara; On-site; MXN 167,000 - 246,000; Full time

Benefits offered by this job

Grocery vouchers

Legally mandated benefits

Friendly work culture

Additional benefits

Job summary

Unity Communications is seeking an Insurance Follow-up Representative to join our Guadalajara, Mexico team. This full-time, on-site role focuses on reconciling balances, verifying payments with insurance carriers, and ensuring accurate record-keeping and confidential handling of information per HIPAA guidelines.

You will engage with carriers, manage workflows, and maintain strong client relations while upholding company procedures and a supportive work culture.

Qualifications

• Proficient with computer systems and data entry.
• Ability to learn and navigate multiple databases.
• Strong multitasking and organizational skills.
• Attention to detail and accuracy in handling records.

Responsibilities

• Reconcile balances in client system and validate credits.
• Check payment status with carriers via online tools or calls.
• Document outcomes and route accounts per procedures.
• Review correspondence and ensure proper scanning for reference.
• Maintain confidentiality per HIPAA and related regulations.
• Build professional relationships with insurance company reps.
• Support the mission and goals of our clients and Unity Communications.
• Work within specified queues and prioritize tasks as directed by supervisor.

Skills

Computer proficiency

Learn multiple databases

Multitasking

Organizational skills

Attention to detail

Flexibility

HIPAA knowledge

Red Flag regulations

Job description

Unity Communications is seeking an Insurance Follow-up Representative to join our Guadalajara, Mexico team. This full-time, on-site role focuses on reconciling balances, verifying payments with insurance carriers, and ensuring accurate record-keeping and confidential handling of information per HIPAA guidelines.

You will engage with carriers, manage workflows, and maintain strong client relations while upholding company procedures and a supportive work culture.