BPO - Call Center Patient Advocate (Onsite)

Unity Communications; Guadalajara; On-site; MXN 134,000 - 201,000; Full time

Benefits offered by this job

Grocery vouchers

Friendly work culture

Additional perks

Job summary

Unity Communications in Mexico is seeking a Patient Advocate to handle billing inquiries, resolve discrepancies, and ease collection burdens for healthcare providers and patients.

The role requires empathy, accuracy, and the ability to navigate EMRs and Medicaid processes. On-site, full-time position with benefits under Mexican labor law and a supportive team culture.

Qualifications

• High school diploma or equivalent education.
• Working knowledge of HIPAA, FDCPA, and Red Flags regulations.
• Considerable knowledge of Medicaid programs and Federal Marketplace.
• Ability to multitask while handling phone calls and data entry.
• Excellent verbal and written communication skills.
• Experience using EMR systems and Epic Software is a plus.

Responsibilities

• Handle a high volume of calls and maintain patient records.
• Process Medicaid applications online using the Benefits Portal.
• Maintain daily queues and documentation for accuracy.
• Provide billing inquiries support and resolve discrepancies.
• Communicate clearly with patients, coworkers, and clients.
• Maintain confidentiality in all PHI/HIPAA-related tasks.

Skills

Patient advocacy

Communication

Multitasking

Time management

HIPAA knowledge

FDCPA knowledge

Medicaid knowledge

Federal Marketplace knowledge

Education

High school diploma or equivalent

Tools

Epic Software

Job description

Navigating the best way to pay off a medical bill often takes a toll on patients on top of their existing health complications. As Patient Advocate, you are responsible for handling billing inquiries, resolving billing discrepancies, and easing the burden of collection for healthcare providers and their patients.

A fast-paced job like this demands focus, effective time management, and genuine empathy for patients. This role is a good starting point for careers in healthcare and accounting, helping you develop the skills and knowledge needed to provide efficient and compliant services to healthcare providers and patients.

See if this job is right for you.

How You Spend Your Eight Hours

• Handle a high volume of phone calls and maintain patient database
• Maintain daily work queues and documentation
• Provide technical assistance with agency issues, services, and programs
• Maintain and create files for recordkeeping systems
• Sort, label, electronically file, and retrieve documents or other materials, including those from the HPE overnight process
• Collect and review patient information to determine patient eligibility
• Complete Medicaid applications online using the FSSA Benefits Portal
• Prepare and review documents for accuracy and completeness
• Communicate clearly, promptly, and positively with patients, coworkers, and clients
• Maintain confidentiality at all times (i.e. PHI, HIPAA, and HITEC)
• Exemplify the mission, vision, and core values of the client in all personal and professional settings and be a role model to all associates
• Collaborate with supervisor to identify personal learning needs and set goals using available resources
• Maintain working knowledge of departmental and hospital policies and procedures by participating and reading updates and other communication provided
• Collaborate with team members to support their efforts through teamwork and the acceptance of additional assignments

What You Must Possess

• High school diploma or equivalent educational levels
• Computer proficiency (required)
• Ability to quickly grasp and navigate through multiple systems and EMRs effectively
• At least one year of combined experience working and training as a Patient Advocate or other related jobs
• Working knowledge of HIPAA, FDCPA, and Red Flags regulations
• Considerable knowledge of Medicaid programs
• Considerable knowledge of the Federal Marketplace
• General knowledge of all agency and community programs and services that could affect clients and applicants
• Ability to multitask (speaking on the phone, searching databases, and typing) effectively
• Excellent verbal and written communication skills
• Ability to work well in a fast-paced, changing environment
• Good mathematical reasoning and computational skills
• Ability to read, analyze, and interpret rules, regulations, and procedures
• Ability to communicate with clients, applicants, the public at large, and public officials to obtain data, explain, and interpret rules, regulations, and procedures
• Ability to work independently and with others on a team to complete a task
• Ability to perform job functions within structured time frames
• Ability to perform repetitive tasks with a high level of accuracy
• Excellent critical thinking, problem-solving, and interpersonal skills
• Professional attitude and ability to maintain composure in urgent or confrontational situations
• Excellent organization and time management skills
• Team player attitude
• Ability to develop and retain professional relationships with on-site hospital staff
• Experience using Epic Software (a plus)

What You Shall Receive

• Legally mandated benefits under Mexican labor law
• Grocery vouchers (food allowance card)
• A friendly and supportive work culture
• Additional benefits and perks

What You Should Consider

• Full-time position
• Monday to Friday
• On-site work setup

Why Join Our Company

You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.