Ingeniero de soporte de TI

Central Transport; San Pedro Garza García; Presencial; MXN 355.000 - 426.000; Jornada completa

Descripción de la vacante

Central Transport in Mexico is seeking a Technical Support and Services Technician to be the main IT help desk contact for end users. You will troubleshoot desktop and thin client issues, build and deploy desktops, and assist engineers with complex problems while delivering strong customer service.

Ideal candidates have 3–5 years of Windows support, experience with network issues, and fluency in English. The role calls for teamwork, attention to detail, and a compliant work mindset, with a

Formación

• 3–5 years experience supporting Windows desktops
• Experience performing advanced network troubleshooting and CAT5/6 cabling
• Experience with the Microsoft Office suite (Word, Excel, Outlook, Teams, etc.)
• Experience with Windows Server products is a plus
• Experience with Cisco switching/routing is a plus
• Must be a strong English speaker
• Must be extremely detail-oriented
• Must have a team-oriented attitude
• Valid Visa and Passport

Responsabilidades

• Troubleshoot and resolve desktop (full Windows and thin client) issues
• Build and deploy new/replacement desktops and thin clients for users
• Assist Senior-level engineers in resolving advanced/high-complexity issues
• Provide “remote hands” support for Desktop, Communications, Network, Security and Server teams from multiple organizations.
• Monitor and report on environmental and mechanical issues that could impact day-to-day IT operations

Conocimientos

Windows desktop support

Network troubleshooting

Microsoft Office

Teamwork

Attention to detail

English proficiency

Herramientas

Cisco switching

Windows Server

CAT5/6 cabling

Descripción del empleo

The Technical Support and Services Technician will be a main point of contact for any IT related issues as they come into our help desk. The Technical Support and Services Technician is responsible for having strong customer service skills. They will act as the front line answering all technical related questions in a timely manner.

PRIMARY DUTIES:

• Troubleshoot and resolve desktop (full Windows and thin client) issues
• Build and deploy new/replacement desktops and thin clients for users
• Assist Senior-level engineers in resolving advanced/high-complexity issues
• Provide “remote hands” support for Desktop, Communications, Network, Security and Server teams from multiple organizations.
• Monitor and report on environmental and mechanical issues that could impact day-to-day IT operations

SHIFTS AVAILABLE:

• Monday- Friday 7am - 4pm

STARTING RATE:

• $35,000 MXN

DESIRED SKILLS/EXPERIENCE:

• At least 3-5 years experience supporting Windows desktops
• Experience performing advanced network troubleshooting and CAT5/6 cabling
• Experience with the Microsoft Office suite (Word, Excel, Outlook, Teams, etc.)
• Experience with Windows Server products a plus
• Experience with Cisco switching/routing a plus
• Must be a strong English speaker
• Must be extremely detail-oriented
• Must have a team-oriented attitude
• Valid Visa and Passport

***This document is a job posting, it is not a job description***