Infrastructure Compliance Lead - Six Sigma & ITSM Excellence

Tech CRG; México; On-site; MXN 750,000 - 1,250,000; Full time

Job summary

Tech CRG is seeking a Compliance Manager to drive operational excellence across its IT Infrastructure. You will govern Change, Problem, and Major Incident Management and ensure that releases are safe and service quality is sustained.

Using Six Sigma principles, you will analyze data to reduce recurring incidents, optimize workflows, and present business-focused insights to leadership, promoting stability and continuous improvement across IT operations.

Qualifications

• 5+ years in IT Service Management with deep Change, Problem and Major Incident experience.
• Six Sigma Green Belt with proven data-driven problem solving.
• ITIL v4 Foundation certification.

Responsibilities

• Chair the Change Advisory Board and guide testing, risk reviews, and maintenance windows.
• Maximize Change success with Quality Gates and proper validation.
• Lead DMAIC-style problem management to reduce recurring incidents by ≥30%.
• Oversee Major Incident Management, asset accuracy, and CMDB alignment.
• Own SLA health reporting and translate metrics for leadership.
• Train teams on ITSM standards and ensure SOP adherence.

Skills

ITSM

Change Mgmt

Problem Mgmt

Major Incident Mgmt

Six Sigma

Green Belt

ITIL v4

Data Visualization

PowerBI

Tableau

Dashboarding

Freshservice

ServiceNow

BMC

Assertive Communication

Translation Skills

Bias for Action

CAB Facilitation

Education

ITIL v4 Foundation

Six Sigma Green Belt

Tools

Freshservice

ServiceNow

BMC

Job description

Tech CRG is seeking a Compliance Manager to drive operational excellence across its IT Infrastructure. You will govern Change, Problem, and Major Incident Management and ensure that releases are safe and service quality is sustained.

Using Six Sigma principles, you will analyze data to reduce recurring incidents, optimize workflows, and present business-focused insights to leadership, promoting stability and continuous improvement across IT operations.