Desktop Support Analyst I (Mexico)

Dyopath; Monterrey; On-site; MXN 244,000 - 292,000; Full time

Benefits offered by this job

Seguro médico mayor

Seguro de vida

Bonificación trimestral

Vacaciones 12 días/año

Bonificación de aniversario

Seguro dental/visión

Asignación de Internet y electricidad

Job summary

Dyopath busca un/una Desktop Support Analyst I en Monterrey, México. El/la candidato/a apoyará PCs de planta, hardware y software, resolverá incidencias y mantendrá sistemas on‑site, con horario de 6:30 AM a 5:00 PM, lunes a viernes, y cobertura de fines de semana según necesidad.

Se ofrece empleo tiempo completo en sitio, salario de 24,000 MXN mensuales, beneficios como seguro médico, bonos trimestrales y vacaciones; se requiere diploma de secundaria o GED y habilidades de comunicación y

Qualifications

• Se requiere Diploma de Bachillerato o GED.
• Buenas habilidades de comunicación verbal y escrita.
• Capacidad para trabajar de forma independiente y en equipo.

Responsibilities

• Soportar PCs de planta, incluyendo hardware, software y sistemas robóticos en la línea de producción.
• Monitorear colas de soporte y sistemas de seguimiento para identificar, priorizar y responder a incidencias en tiempo real.
• Instalar, mantener y reparar computadoras, servidores, periféricos y equipos IT relacionados.
• Proporcionar soporte técnico para aplicaciones, bases de datos y plataformas de servicio al cliente.
• Interfaz con proveedores para resolver problemas técnicos y interrupciones del servicio.
• Resolver fallas de hardware, software y servicio de manera oportuna y eficiente.
• Mantener inventarios y salvaguardar la seguridad física de activos IT.
• Realizar trabajo en entornos de campo y cumplir tareas adicionales según asignaciones.

Skills

Resolución de problemas

Comunicación

Trabajar de forma independiente

Organización y gestión del tiempo

Education

Diploma de Bachillerato o GED

Job description

Desktop Support Analyst I (Mexico)

Empresa : Dyopath Tipo de empleo : Tiempo completo Santa Catarina, Mexico

Descripción del trabajo - Desktop Support Analyst I (Mexico)

Join Our Team as a Desktop Support Analyst I

Are you driven to solve technical challenges and provide outstanding customer support? We’re looking for a Desktop Support Analyst I who enjoys hands‑on technical work, supporting end users, and keeping technology running smoothly onsite.

Why You’ll Love Working Here

• Purpose‑Driven Work – Play a critical role in empowering staff and users through reliable, responsive technology support.


• Professional Growth – Expand your technical skillset across multiple platforms, operating systems, and enterprise tools.


• Team‑Oriented Environment – Work closely with colleagues at all levels of the organization in a collaborative, service‑focused culture.


• Meaningful Impact – Your work directly supports productivity, learning, and day‑to‑day operations across the organization.

Benefits Overview

• Savings / Monthly 13% cap


• Pantry Vouchers 9% deposited every month


• Christmas Bonus: 25 days of your daily income


• Vacations – 12 days after the first year


• Anniversary Bonus – 10 days of base salary


• Vacation Premium – 40% first year


• Major Medical Insurance covers you and your immediate family


• Life Insurance


• Quarterly Bonus


• Marriage or Bereavement Time off


• Maternity/Paternity Time off


• Ergonomic Chair (remote roles only)


• 250 pesos monthly stipend for internet and electricity (remote roles only)

Role Overview

• Location: On‑Site (Monterrey, Mexico)


• Schedule: 1st Shift (6:30 AM – 5:00 PM), Monday through Friday, with willingness to provide weekend/holiday coverage


• Pay Rate: 24,000 MXN (monthly)


• Transportation: Assistance available (client provided)

Your Mission as a Desktop Support Analyst I

• Support factory floor PCs, including troubleshooting hardware, software, and robotic systems on the production line


• Monitor general support queues and big screen tracking systems to identify, prioritize, and respond to issues in real time


• Install, maintain, and repair computers, servers, peripherals, and related IT equipment


• Provide technical support for software applications, databases, and client service platforms


• Interface with third‑party vendors to troubleshoot and resolve technical issues and service disruptions


• Troubleshoot and resolve hardware, software, and service outages in a timely and efficient manner


• Ensure software license compliance across supported environments


• Maintain accurate inventory records and safeguard the physical security of IT assets


• Perform work in field environments, including bending, kneeling, and climbing as required


• Complete additional duties and responsibilities as assigned

Education & Experience

• High School Diploma or GED (required)

Skills & Abilities

• Basic computer literacy and familiarity with technical software


• Strong troubleshooting and problem‑solving skills


• Good verbal and written communication skills


• Ability to work independently and collaboratively


• Professional approach to customer interactions


• Strong organization and time management skills

Additional Requirements

• Ability to lift/carry up to 70 lbs (32 kgs)


• Comfortable working in varying physical field conditions

Why This Role Matters

As a Desktop Support Analyst I, you are a trusted technical partner—ensuring systems are secure, reliable, and ready when needed. Your expertise keeps operations moving, minimizes downtime, and delivers a positive technology experience to every user you support.

This role is open to applicants in Mexico only.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.