Incident & Stakeholder Manager (Bilingual)

Capgemini; Aguascalientes; Híbrido; MXN 420.000 - 660.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote/Hybrid/On-site options

Offices in CDMX, GDL, AGS

Descripción de la vacante

Capgemini invites you to join a global engineering team focused on turning complex incident events into clear, actionable updates in English and Spanish.

You will own communications, coordinate stakeholders, and drive faster, calmer recoveries during critical outages with remote, hybrid, or on-site options across CDMX, GDL, and AGS.

Formación

• Fluency in Spanish and English.
• Experience coordinating incident communications during high-pressure events.
• Strong stakeholder management and executive-facing communication.

Responsabilidades

• Own major incident communications and timelines.
• Coordinate business and technology stakeholders during incidents.
• Ensure actions, owners and next updates are clear.
• Support escalation management across regions.

Conocimientos

Stakeholder management

Incident communications

Bilingual English/Spanish

Descripción del empleo

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.Your roleOwn major incident communications and stakeholder alignment during high-pressure service events, ensuring timelines, owners, actions, and next updates are explicit in Spanish and EnglishKey ResponsibilitiesManage major incident communications, timelines, and stakeholder updates.Coordinate business and technology stakeholders during customer-impacting incidents.Support regional business engagement and escalation management.Ensure decision points, action owners, and next-update timings are clearly captured.Your profileSpanish and English fluency.Strong stakeholder management and incident communications.Confidence coordinating business and technology teams during major incidents.Escalation management and executive-facing communication.Ability to keep teams aligned under pressure.Expected Outcome: Predictable incident communications, faster decision-making, and calmer recoveriesWhat you will loveEmpowered Careers with Purpose: Work on meaningful projects that use technology to solve real-world challenges. Be part of a company that values sustainability, inclusion, and digital equity. Contribute to building a better future for people, planet, and society.Need to knowWork Modality Options: Choose between remote, hybrid, or on-site work depending on project needs and personal preferences. Offices available in CDMX, GDL, AGS.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-toend services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.