WiFi & Property Operations Specialist

Landing; Ciudad de México; On-site; MXN 183,000 - 219,000; Full time

Benefits offered by this job

Health insurance

Onsite parking

Grocery vouchers: 1,500 MXN net per月

Vacation: 12 days per year

Paid time off: 40 hours per year

Travel perk: 750 USD yearly forLanding

Five days a week with evenings shifts

Growth: Room to grow with us!

Job summary

Landing is seeking an Operations Specialist in Polanco, Mexico City, to ensure every Landing home has working internet, utilities, and digital keys. You’ll own issues until fixed, coordinating with providers, hosts, and teammates in English daily.

This role opens doors to vendor management and property tech growth within a fast-paced hospitality platform. You’ll be part of a full-time on-site team with evening shifts as needed, and you’ll benefit from competitive pay, monthly bonuses, and

Qualifications

• Fluent English (B2–C1); resume must be in English.
• At least 1 year juggling multiple projects or operations.
• Strong follow-through and ability to chase tasks to completion.
• Clear, friendly written and verbal communication.
• Experience with vendors or service providers is a plus.
• Familiarity with smart locks or key management is a plus.
• Comfortable with occasional extra hours during busy periods.

Responsibilities

• Set up, manage, and shut off internet service for homes, including installs and coordinating with providers.
• Be the first point of contact for WiFi problems and work with providers to restore service quickly.
• Support hosts via live chat with access, cleaning, shopping, and safety questions.
• Activate and fund company cards, process reimbursements, and manage autopay and large payments.
• Reschedule or release jobs, flag urgent issues to Field Operations.
• Shut off utilities and coordinate returns of rented equipment when homes leave.
• Create and manage digital keys and smart lock access through systems like Latch, Key Cafe, Key Nest.
• Audit accounts, autopay settings, and property fees to catch mistakes early.

Skills

Fluent English

Multi-tasking

Attention to detail

Vendor management

Job description

Landing is seeking an Operations Specialist in Polanco, Mexico City, to ensure every Landing home has working internet, utilities, and digital keys. You’ll own issues until fixed, coordinating with providers, hosts, and teammates in English daily.

This role opens doors to vendor management and property tech growth within a fast-paced hospitality platform. You’ll be part of a full-time on-site team with evening shifts as needed, and you’ll benefit from competitive pay, monthly bonuses, and