Hybrid Vendor Performance Analytics Associate

avasant; Monterrey; Híbrido; MXN 290.000 - 424.000; Jornada completa

Descripción de la vacante

avasant in Monterrey, Nuevo León, Mexico is seeking a Performance Associate Analyst to join our hybrid team. The role focuses on evaluating service providers, supporting governance meetings, and analyzing SLAs/SLRs to drive improvements.

You will develop dashboards, prepare reports for clients, coordinate with procurement, legal and IT, and maintain historical records. A recent graduate with strong Excel and English skills will fit well and grow in a data-driven environment.

Formación

• Strong customer service mindset and business insight.
• Ability to analyze information and deliver results.
• Team-oriented with a dedication to continuous learning.
• Proficient in Excel and data analysis.
• Experience with reporting and analysis is a plus.
• Familiarity with PowerBI is desirable.
• Knowledge of ServiceNow a plus.

Responsabilidades

• Produce and distribute monthly evaluations of service provider performance.
• Support governance meetings and document minutes.
• Analyze vendor SLAs/SLRs and historical trends.
• Maintain performance dashboards and reports.
• Prepare analyses and reports for the client.
• Coordinate with procurement, legal, IT for governance matters.
• Manage contract performance data in governance tools.
• Support risk and issue reporting.
• Archive historical records for governance.

Conocimientos

Customer service

Business insight

Information analysis

Results-driven

Teamwork

Time management

Research skills

Database management

Project management

English proficiency

Excel

PowerBI

ServiceNow knowledge

Numerical analysis

Customer services

Informatics

Educación

Recent Graduate

Herramientas

Excel

PowerBI

ServiceNow

Descripción del empleo

avasant in Monterrey, Nuevo León, Mexico is seeking a Performance Associate Analyst to join our hybrid team. The role focuses on evaluating service providers, supporting governance meetings, and analyzing SLAs/SLRs to drive improvements.

You will develop dashboards, prepare reports for clients, coordinate with procurement, legal and IT, and maintain historical records. A recent graduate with strong Excel and English skills will fit well and grow in a data-driven environment.