Hybrid Sourcing Delivery Manager — AI/Procurement

Genpact Ltd.; Región Centro; Hybrid; MXN 600,000 - 900,000; Full time

Job summary

Genpact is seeking a Service Delivery Manager for S&P - Sourcing in Guadalajara, MX. The role leads end-to-end sourcing operations, driving efficiency and value through collaboration with category managers, finance, and legal. The candidate will manage vendor performance, SLAs, and risk, while guiding teams toward customer-centric outcomes.

Hybrid work model in Mexico, with a focus on AI-driven procurement and digital tooling adoption. Strong leadership and analytics are essential for success.

Qualifications

• Bachelor's or master's degree in business, economics, or related field.
• Industry certifications in supply management are a plus.
• Experience in leading sourcing and procurement operations.

Responsibilities

• Lead end-to-end service delivery for sourcing operations aligned with procurement goals.
• Drive operational excellence with best practices and KPI metrics.
• Collaborate with category managers, finance, and legal for strategy execution.
• Manage vendor relationships, SLAs, risk, and value delivery.
• Provide leadership and foster accountability and customer-centricity.
• Monitor KPIs and address issues, driving optimization.
• Support transformation and adoption of digital sourcing tools.

Skills

AI

BPM

Cloud Computing

Contract Management

Procurement Analytics

Sourcing Strategy

Vendor Management

Leadership

Education

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics

Job description

Genpact is seeking a Service Delivery Manager for S&P - Sourcing in Guadalajara, MX. The role leads end-to-end sourcing operations, driving efficiency and value through collaboration with category managers, finance, and legal. The candidate will manage vendor performance, SLAs, and risk, while guiding teams toward customer-centric outcomes.

Hybrid work model in Mexico, with a focus on AI-driven procurement and digital tooling adoption. Strong leadership and analytics are essential for success.