Senior Sourcing & Procurement Specialist — Hybrid (Mexico)

3301 EDM S de RL de CV; Región Centro; Hybrid; MXN 420,000 - 660,000; Full time

Job summary

Genpact seeks a Sr. Associate for Supply Chain - Procurement to support supplier and internal stakeholder requests across procurement channels. The role involves guiding suppliers on onboarding, catalog usage, and invoice processing in a hybrid Mexico-based environment.

The candidate will handle routine inquiries, document management, and escalation of tickets, contributing to process improvements and maintaining strict confidentiality and service standards.

Qualifications

• Bachelor-level degree required in business or related field.
• Experience with procurement or service requests is desirable.
• English language proficiency tested against role requirements.

Responsibilities

• Receive, classify and track supplier and internal user requests via service channels.
• Guide suppliers on registration, document upload, invoicing, and platform usage.
• Resolve common onboarding, catalog usage and access inquiries.
• Log and track technical issues in the ticket system and escalate unresolved cases.
• Maintain reliable case records, response times and common problems.

Skills

Accounts Payable Process

Data Visualization

Generative AI

Data Literacy

Invoice Payments

Sourcing and Procurement

Education

Bachelor's - Commerce

Bachelor's - Economics

Bachelor's - Finance

Master's - Business Administration

Master's - Business Analytics

Tools

Ariba

SAP

Ticketing Systems

Job description

Genpact seeks a Sr. Associate for Supply Chain - Procurement to support supplier and internal stakeholder requests across procurement channels. The role involves guiding suppliers on onboarding, catalog usage, and invoice processing in a hybrid Mexico-based environment.

The candidate will handle routine inquiries, document management, and escalation of tickets, contributing to process improvements and maintaining strict confidentiality and service standards.