Service Delivery Manager - S&P - Sourcing 4C

Genpact Ltd.; Región Centro; Hybrid; MXN 600,000 - 900,000; Full time

Job summary

Genpact is seeking a Service Delivery Manager for S&P - Sourcing in Guadalajara, MX. The role leads end-to-end sourcing operations, driving efficiency and value through collaboration with category managers, finance, and legal. The candidate will manage vendor performance, SLAs, and risk, while guiding teams toward customer-centric outcomes.

Hybrid work model in Mexico, with a focus on AI-driven procurement and digital tooling adoption. Strong leadership and analytics are essential for success.

Qualifications

• Bachelor's or master's degree in business, economics, or related field.
• Industry certifications in supply management are a plus.
• Experience in leading sourcing and procurement operations.

Responsibilities

• Lead end-to-end service delivery for sourcing operations aligned with procurement goals.
• Drive operational excellence with best practices and KPI metrics.
• Collaborate with category managers, finance, and legal for strategy execution.
• Manage vendor relationships, SLAs, risk, and value delivery.
• Provide leadership and foster accountability and customer-centricity.
• Monitor KPIs and address issues, driving optimization.
• Support transformation and adoption of digital sourcing tools.

Skills

AI

BPM

Cloud Computing

Contract Management

Procurement Analytics

Sourcing Strategy

Vendor Management

Leadership

Education

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics

Job description

## Service Delivery Manager - S&P - Sourcing 4CApply: Hybrid: 3301-EDM S de RL de CV: Guadalajara, Zapopan, Jalisco,MX: Full time: Posted Today: End Date: November 18, 2026 (30+ days left to apply): JR10030248Service Delivery Manager - Supply Chain - Procurement**Ready to turn bold ideas into real-world impact?** At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.**Job Description**Responsibilities :Lead end-to-end service delivery for sourcing operations, ensuring alignment with strategic procurement goals and business expectations.Drive operational excellence by implementing best practices, continuous improvement initiatives, and performance metrics across sourcing processes.Collaborate with cross-functional teams including category managers, finance, and legal to ensure seamless execution of sourcing strategies.Manage vendor relationships and performance, ensuring compliance with SLAs, risk mitigation, and value delivery.Provide leadership and guidance to sourcing teams, fostering a culture of accountability, innovation, and customer-centricity.Monitor and report on key performance indicators (KPIs), proactively addressing issues and identifying opportunities for optimization.Support transformation initiatives and digital sourcing tools adoption to enhance efficiency and transparency.**Qualifications**Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics**Certifications**Certified in Supply Management (CSM) - Welingkar Institute of ManagementWelingkar Institute of Management, Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)Institute for Supply Management (ISM), Certified Supply Chain Professional (CSCP) - Indian Institute of Management, TrichyIndian Institute of Management, Trichy**Required Skills**Artificial Intelligence (AI), Business Process Management (BPM), Cloud Computing, Contract Management, Cost Management, Data Engineering, Data Literacy, Data Visualization, Experience Design (Including Customer/User Experience), Generative AI, Insight Generation, Policy Governance and Risk Management, Procurement Analytics, Project Portfolio Management (PPM), Risk Governance, Sourcing and Procurement, Sourcing Strategic Thinking, Strategic Sourcing, Supplier Management, Supplier Relationship Management, Supply Chain Management (SCM), User Experience (UX)**Language**Spanish (Required)**Language Proficiency -**Proficient - C2**Additional Job Location -****Job Type**Regular**Master Skill List -**S&P - Sourcing**Remote Type -**Hybrid**Work Shift -**Day Job (Mexico)**Why join Genpact?** • **Lead AI-powered transformation** – Drive innovation and solve real-world business challenges that matter • **Make an impact** – Help global enterprises solve business challenges that matter • **Accelerate your career** – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • **Work with the best** – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • **Thrive in a values-driven culture** – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.