Hybrid Software Support Engineer – Industrial Automation

Anthony, Inc.

Tlanepantla

Híbrido

MXN 260.000 - 360.000

Jornada completa

Hace 7 días

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Ventajas ofrecidas por este puesto de trabajo

Competitive salary and benefits

Year bonus based on personal and team

Hybrid work arrangement

Health Insurance for employees and +/‑

Dental help

Life Insurance

Groceries vouchers

Savings fund

Employee Assistance Program

Descripción de la vacante

Dover Imaging & Identification (DII) is hiring a Remote Support Specialist to join a new Mexico hub, providing first-line software support for industrial automation solutions. The role requires troubleshooting across databases, servers and ERP-related components, with training in a hybrid office setting and on-call rotation.

The candidate should have 2+ years in software support, solid knowledge of VB.NET/C#/SQL, and strong English communication.

Formación

Technical education or relevant experience in Engineering, IT, Computer Science or related field.
2+ years of experience in software support, software development or technical application support.
Experience with VB.NET, C#, SQL.
Understanding of Windows environments, networking and client-server architectures.
Strong analytical and troubleshooting skills with the ability to prioritize tasks under pressure.
Excellent communication skills and English proficiency.

Responsabilidades

Act as the first point of contact for software-related support from regional and international customers.
Troubleshoot complex software issues and provide timely resolutions.
Investigate incidents involving applications, databases, servers and industrial communication.
Document investigations, resolutions and best practices for the knowledge base.