Hybrid Service Delivery Lead - Sourcing & AI

BrightClaim; Región Centro; Hybrid; MXN 900,000 - 1,300,000; Full time

Job summary

Genpact is seeking a strategic Service Delivery Manager for Supply Chain & Procurement to lead end-to-end sourcing operations. You will drive transformation through KPIs, best practices, and cross-functional collaboration with category managers, finance and legal.

The role requires strong leadership in supplier management, risk mitigation and value delivery, with a focus on hybrid work and day-to-day operations in a fast-moving AI-enabled environment.

Qualifications

• Bachelor's degree in Commerce, Economics or Finance, MBA or related qualification preferred.
• Advanced degree holders are encouraged to apply for senior roles.
• Experience in procurement and supply chain leadership is valued.

Responsibilities

• Lead end-to-end service delivery for sourcing operations aligned with procurement goals.
• Drive continuous improvement, implement best practices and KPIs across sourcing.
• Collaborate with category managers, finance and legal to execute strategies.
• Manage vendor relationships, monitor SLAs and risk, deliver value.

Skills

AI

BPM

Cloud Computing

Contract Management

Data Visualization

Sourcing

Supplier Management

Supply Chain Management

UX

Education

Bachelor's in Commerce/Economics/Finance

Master's in Business Administration

Master's in Business Analytics

Job description

Genpact is seeking a strategic Service Delivery Manager for Supply Chain & Procurement to lead end-to-end sourcing operations. You will drive transformation through KPIs, best practices, and cross-functional collaboration with category managers, finance and legal.

The role requires strong leadership in supplier management, risk mitigation and value delivery, with a focus on hybrid work and day-to-day operations in a fast-moving AI-enabled environment.