Procurement & Supplier Support Specialist (Hybrid)

BrightClaim; Región Centro; Hybrid; MXN 450.000 - 650.000; Vollzeit

Zusammenfassung

Genpact, a leader in AI-powered transformation, seeks a Sr. Associate for Supply Chain - Procurement in a hybrid mode in Mexico. You will handle supplier and internal requests, guide onboarding and invoicing, and collaborate with senior analysts to improve processes.

The role requires experience in procurement support, strong communication, and familiarity with procurement platforms such as Ariba and SAP. Join Genpact to drive measurable outcomes for global enterprises.

Qualifikationen

• Experience in supplier/customer services, service requests, or similar administrative tasks.
• Clear communication, organization, and process follow-through for service requests and escalation.
• Familiarity with supplier portals or office tools; platforms can be learned.

Aufgaben

• Receive, classify, and track supplier and internal user requests through service channels.
• Guide suppliers on registration, document submission, invoicing, and platform use.
• Resolve common queries about onboarding, catalog access, and user access per procedures.
• Record and track technical incidents in the ticketing system and escalate unresolved cases.
• Maintain reliable case logs, response times, and common issues.
• Identify recurring issues and share improvement opportunities with senior analysts.
• Meet confidentiality requirements, documented workflows, and service standards.

Kenntnisse

Accounts Payable

BPM

Cora APFlow

Data Literacy

Data Visualization

Generative AI

Industrial Manufacturing

Insight Generation

Invoice Payments

Invoices

Sourcing and Procurement

Statistical Models

Ausbildung

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics

Tools

Ariba

SAP

Ticketing Systems

Jobbeschreibung

Genpact, a leader in AI-powered transformation, seeks a Sr. Associate for Supply Chain - Procurement in a hybrid mode in Mexico. You will handle supplier and internal requests, guide onboarding and invoicing, and collaborate with senior analysts to improve processes.

The role requires experience in procurement support, strong communication, and familiarity with procurement platforms such as Ariba and SAP. Join Genpact to drive measurable outcomes for global enterprises.