Hybrid Senior Operations Manager — eCommerce & Projects

Kelly; Xico; Ibrido; MXN 700.000 - 1.000.000; Tempo pieno

Descrizione del lavoro

Kelly is seeking a Senior Operations Manager to lead and optimize our ecommerce operations, driving efficiency across daily workflows and cross‑functional initiatives. You will oversee projects, monitor KPIs, and ensure high‑quality execution in a dynamic marketplace.

Join a hybrid team based in Mexico, collaborating with customer support, logistics, and product squads to streamline processes, improve service levels, and scale Shopify‑driven performance while managing vendor relationships and

Competenze

• 2+ years of operations and project management experience.
• Background in customer service operations and conflict resolution.
• Fluent English with strong communication skills.

Mansioni

• Oversee daily operations ensuring efficiency and alignment with objectives.
• Lead cross-functional projects, timelines, tasks, and teams.
• Resolve high-priority issues, including escalations.
• Collaborate with customer support, logistics, and product teams.
• Track KPIs and use data to drive improvements.
• Support Shopify and ecommerce performance; vendor relations.
• Assist buyers and sellers with purchases and documentation.

Conoscenze

Operations management

Project management

Customer service operations

Conflict resolution

Strumenti

Shopify

Descrizione del lavoro

Kelly is seeking a Senior Operations Manager to lead and optimize our ecommerce operations, driving efficiency across daily workflows and cross‑functional initiatives. You will oversee projects, monitor KPIs, and ensure high‑quality execution in a dynamic marketplace.

Join a hybrid team based in Mexico, collaborating with customer support, logistics, and product squads to streamline processes, improve service levels, and scale Shopify‑driven performance while managing vendor relationships and