Operations Manager

Kelly; Xico; Híbrido; MXN 700 000 - 1 000 000; Tempo integral

Resumo da oferta

Kelly is seeking a Senior Operations Manager to lead and optimize our ecommerce operations, driving efficiency across daily workflows and cross‑functional initiatives. You will oversee projects, monitor KPIs, and ensure high‑quality execution in a dynamic marketplace.

Join a hybrid team based in Mexico, collaborating with customer support, logistics, and product squads to streamline processes, improve service levels, and scale Shopify‑driven performance while managing vendor relationships and

Qualificações

• 2+ years of operations and project management experience.
• Background in customer service operations and conflict resolution.
• Fluent English with strong communication skills.

Responsabilidades

• Oversee daily operations ensuring efficiency and alignment with objectives.
• Lead cross-functional projects, timelines, tasks, and teams.
• Resolve high-priority issues, including escalations.
• Collaborate with customer support, logistics, and product teams.
• Track KPIs and use data to drive improvements.
• Support Shopify and ecommerce performance; vendor relations.
• Assist buyers and sellers with purchases and documentation.

Conhecimentos

Operations management

Project management

Customer service operations

Conflict resolution

Ferramentas

Shopify

Descrição da oferta de emprego

Join Our Team as a Senior Operations Manager

Our ecommerce company is seeking a Senior Operations Manager to lead and improve our operational systems, manage complex projects, and ensure consistent, high-quality execution across the business.

Responsibilities:

• Oversee Daily Operations: Ensure workflows are efficient, consistent, and aligned with the company objectives.
• Lead Projects: Manage cross-functional projects and initiatives, overseeing timelines, tasks, and teams.
• Issue Resolution: Quickly resolve high-priority issues, including internal escalations and external customer problems.
• Collaborative Efforts: Work closely with customer support, logistics, and product teams to streamline processes.
• Performance Monitoring: Track KPIs and operational performance; use data to recommend improvements.
• eCommerce Management: Support and manage the companys Shopify infrastructure and eCommerce performance.
• Vendor Relations: Act as a key point of contact for vendor relations and third-party tool management.
• Purchase Support: Assist buyers and sellers in finalizing purchases, including documentation and resolving issues.
• Continuous Improvement: Drive continuous improvement across all operational processes.

Requirements:

• 2+ years of relevant operations and project management experience, ideally in eCommerce.
• Strong background in customer service operations and conflict resolution.
• Fluent English speaker with excellent communication skills.
• Proven success managing cross-functional teams and delivering on complex projects.
• Highly organized, resourceful, and solution-oriented.

We offer:

• Hybrid modality based on performance
• Law benefits and full payroll