Hybrid SAP Front-Line Customer & Sales Support

Grundfos; Apodaca; Hybrid; MXN 260,000 - 380,000; Full time

Benefits offered by this job

Annual bonus

Health insurance

Volunteer leave

Job summary

Grundfos, a leading water technology company, seeks a CSSC Front Line Representative to deliver commercial and technical support across channels, ensuring first-contact resolution and strong customer relationships. The role is based in Apodaca, N.L., with hybrid work options and a focus on growth and well-being.

You will handle inquiries, manage tickets, process orders in SAP, and provide timely updates to customers, while promoting Grundfos digital tools to enhance the experience.

Qualifications

• Vocational certificate, Associate's or Bachelor's degree, or equivalent work experience with 2-3 years in customer services or relevant administrative roles
• Working knowledge of SAP (CRM/SD) and proficiency with MS Office applications
• Excellent written and spoken English with strong communication and relationship-building skills

Responsibilities

• Handle customer inquiries via telephone, email, live chat, and instant messaging — providing commercial and technical advice with first-contact resolution
• Create and manage tickets (RFI, RFQ, OEW), process quotations, and track offers in line with sales guidelines and SLAs
• Enter, manage, and progress customer orders in SAP, including order changes, cancellations, and resolution of missing data
• Provide pricing, delivery status, and supply chain updates to customers while identifying and handing over business opportunities to external sales
• Record customer complaints and product return requests, and promote digital tools such as GPC, MyGrundfos, and Extranet

Skills

Customer focus

Communication skills

Relationship building

Education

Vocational certificate, Associate's or Bachelor's degree

Tools

SAP CRM/SD

MS Office

Job description

Grundfos, a leading water technology company, seeks a CSSC Front Line Representative to deliver commercial and technical support across channels, ensuring first-contact resolution and strong customer relationships. The role is based in Apodaca, N.L., with hybrid work options and a focus on growth and well-being.

You will handle inquiries, manage tickets, process orders in SAP, and provide timely updates to customers, while promoting Grundfos digital tools to enhance the experience.